can't register HEM

[valleygoat]

I just changed internet connections, and HEM is now asking me to re-register/activate it.

I can get by the register part with my #, but once i start trying to activate it, there's like a ping timeout or something and it won't work.

"could not activate license at server. The operations has timed out"

[fozzy71]

See if any of this helps.

http://www.holdemmanager.net/forum/showthread.php?t=20612

Try disabling any firewalls and internet security.

[valleygoat]

nothing helped, sorry :(

[fozzy71]

I have forwarded this thread for a reply.

[fabio]

Hi,

what kind of internet connection are you using now? How are you connected? (Router/Modem; Cable/Wireless)


Fabio

[valleygoat]

wired cable

[fozzy71]

Have you tried disabling or uninstalling your firewall temporarily? Have you set program exceptions in the firewall?

[valleygoat]

edit sorry

[valleygoat]

and yes i've tried all of this, im not computer stupid. can we get this fixed please it's really taking a toll on my grinding

[fozzy71]

I have forwarded this thread to the developer for a reply.

While waiting for that reply please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.