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View Full Version : POKERSTARS cash game import doesnt work



undftd
11-04-2009, 09:37 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09.beta 42

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

The problem is with PokerStars. The hands import fine for tournaments, as well as the hud works for tournaments. But for cash, it says its importing the hand, however, the number of hands that are imported are matched with errors in imports below. And they do not enter the database, thus no hud.

2a) Have you clicked the Start Auto Import Button?
yes
3) Have you the settings exactly as per the FAQ for your site?
i assume so, it works fine for all other sites. and tournaments on stars.

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

5) Are the hands being imported into Holdem Manager?
the tournament ones are,
the cash game ones arnt.

5a) Do they import if you create a new database?
no.
6) Have You Tried the Table Finder and did it work?
the table appears on table manager as 0/6 but no stats show.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
yes
9) Have you attached the holdemmanager.config file? yes

fozzy71
11-04-2009, 11:03 AM
......

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Can you see the cash game hand files appearing in the folder? Your path is unusual for pokerstars on vista. They usually write them to: C:\Users\Young\AppData\Local\Pokerstars\Hand History

You may want to try changing this in the pokerstars client and HEM auto import config. Vista x64 sometimes has problems writing hand files to \program files(x86) locations


5) Are the hands being imported into Holdem Manager?
the tournament ones are,
the cash game ones arnt.

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.


5a) Do they import if you create a new database?
no.
.

Really?

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21


6) Have You Tried the Table Finder and did it work?
the table appears on table manager as 0/6 but no stats show

You are referring to the Table Manager, not the table finder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54

undftd
11-04-2009, 07:42 PM
"4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Can you see the cash game hand files appearing in the folder? Your path is unusual for pokerstars on vista. They usually write them to: C:\Users\Young\AppData\Local\Pokerstars\Hand History

You may want to try changing this in the pokerstars client and HEM auto import config. Vista x64 sometimes has problems writing hand files to \program files(x86) locations"



After changing the file location from the programfiles 86x to appdata\local\
it fixed all problems :)

Thankyou for your support and fast response :)