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View Full Version : Why am i losing my Notes?



fifilein
03-22-2012, 07:51 AM
this is driving me nuts, every day when i go through my hands and make notes, they disappear.

show marked hands / replay all

hand pops up,
i make a note / "save"

next hand,
player is at the table
note is sometimes empty

i go back to the previous hand
notes are gone

its really not that hard to click the save button, so i cant be doing anything wrong here

netsrak
03-22-2012, 08:16 AM
Please try a reindex of your database via pgadminIII->maintenance.
If that doesn't help you should create a new database and reimport all your hands (+notes +summaries).

Sattva
03-28-2012, 10:21 AM
Please try a reindex of your database via pgadminIII->maintenance.
If that doesn't help you should create a new database and reimport all your hands (+notes +summaries).
I have the same problem. Creating new database did not help. Maybe I should reinstall postgre? What version would you advise to use with HM1 ?
and what does it mean "summaries" ?

Patvs
03-28-2012, 06:41 PM
Use 8.4


Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./

Sattva
03-28-2012, 10:34 PM
I've done all that you say but it doesn't help.
I use Windows 7 64bit (Sony vaio notebook), McAfee total protection (antivirus and firewall, all in one).

netsrak
03-29-2012, 05:48 AM
What exactly happens in your case?
You are writing notes and they are not saved? All notes or only for some players?
How long are your notes, there is a limit of about 9000 characters or something like that.
Which site and gametype are you playing?
Which HM version?

Sattva
03-29-2012, 07:35 AM
It seems like I've made out..
I only write notes after sessions almost always. I mark some interesting hands for me while playing and I open them in replayer after sessions and write notes. My notes are usually 30-100 characters. When I click "save" the note icon change like it should and I can see my note in yellow pop-up BUT if I close replayer and open the same hand again in replayer there are no note and the icon as like note block is empty. But now I tumble to close restart replayer once again and one more if not change and eventually the note appears so they are saved in reality.
I use last beta of HM1. Play NL6max at pokerstars.

All notes or only for some players?
seems like randomly)

Patvs
03-29-2012, 11:46 AM
Turn off the McAfee firewall and/or set exceptions for HoldemManager.com
Enable the Windows Firewall (if you can't, turn off McAfee Firewall first) and set exceptions for HoldemManager.com (even set this exception if Windows Firewall is disabled)