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View Full Version : Lost sale



tillman
11-03-2009, 12:36 AM
I would have loved to buy this software, but as others below, I am having difficulty with my trial installation due to PostgreSQL.<p> <b> If this is the best HM can do for support, it's unacceptable.

fozzy71
11-03-2009, 10:51 AM
What problems are you having with postgresql? I cant really suggest how to fix it, if you dont tell me what is wrong.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the popup menu. Windows 7 you MUST set all the executables to always run as admin.

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

For reinstalling SQL to a new/empty DB, please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete or rename the Program Files\Postgresql folders
3) run the command - start > programs > accessories > command prompt > right-click > run as administrator

net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products/pgdownload.do#windows