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View Full Version : Pokerstars.EU hands not imported



kullin
03-22-2012, 02:38 AM
I have tried automatic import, manual import from folder and file without success. I have tried multiple different folders.

Omaha manager pro 1.12.09 (latest as of today)

Can not importar pokerstars.EU

All other sites work.

netsrak
03-22-2012, 08:13 AM
Please try this update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_20Mar2011.exe

SO(FOLD)CLES
04-01-2012, 06:38 AM
I also face the same problem since POKERSTARS changed to EU
ALL other networks work and import hands..
i made the update that you recommended and i still cannot import any hands from Pokerstars
i also have contacted the support team by email and they suggested to make THIS update(http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_27Mar2012.exe ) that also didnt work.
can you please help with this because i really cannot play without HM

Thank u

2356
04-01-2012, 12:36 PM
I also can't import hands from pokerstars.eu and have just like so(fold)cles updated with both of the files mentioned.

When I manually try to import from the files it says "Files imported: 3 of 3" but "Hands imported: 0" when I know there are hands in the files.

I have Win7 32-bit and am running HEM 1: Omaha/NL combo

Thx for your help

Patvs
04-01-2012, 01:02 PM
set the date formatting of your compuTER TO M?D?YYYY (and not to european default d/m/YYYY) with regional settings english 9united states0

@SO(FOLD)CLES: Make sure PokerStars.eu
-saves the handhistories
-add that folder as an auto import folder (it's a different folder as .com used!)
-or change it in the .eu client to match the old folder.

2356
04-01-2012, 05:41 PM
set the date formatting of your compuTER TO M?D?YYYY (and not to european default d/m/YYYY) with regional settings english 9united states0

@SO(FOLD)CLES: Make sure PokerStars.eu
-saves the handhistories
-add that folder as an auto import folder (it's a different folder as .com used!)
-or change it in the .eu client to match the old folder.

Did as you said, but that didn't change anything. Don't get why that should change anything (change the date formatting & regional settings)? Tried importing the exact same files from the exact same folder with Pokertracker 3 trial and it worked fine.

Any other tips? Thx

Patvs
04-01-2012, 09:11 PM
Which PostgreSQL version are you using?
Do they import into a new empty database?

2356
04-02-2012, 01:09 PM
PostgreSQL version is 9.1. I have tried creating a new database but it says "Files imported 3 of 3...", but no hands.

Patvs
04-02-2012, 01:35 PM
Install PostgreSQLL 8.4.11 to a different port and connect to that instead.
We don't support 9.1.x

2356
04-02-2012, 04:48 PM
Installed PSQL 8.4.11 on another port, but the problem is still there. Importing all files, but not the hands...

Patvs
04-02-2012, 05:08 PM
Email us a handhistory file or attach one of them hands here.

2356
04-02-2012, 06:38 PM
Attached a file with some HHs

Patvs
04-02-2012, 06:58 PM
We don't support play money.
Only real money games hands can be imported.