View Full Version : Help

11-02-2009, 05:06 PM
I am having major issues with holdem manager. I can't find your email for customer support. Please post email to contact customer support.

11-02-2009, 08:19 PM
What problems are you having? First time installation and setup? Or something else?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or holdemmanager.exe, hmhud.exe, and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the dbcontrolpanel.exe, holdemmanager.exe, and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

If that doesnt help please give us more details to help you.

Please email support@holdemmanager.net, with a link to this thread, and your forum name, if you prefer email support.