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J. Bourne
09-10-2008, 09:34 AM
Hi

When I run HM tha import tab is the default, but the auto-import is running before I even click it, and when I click stop import, the button says "stopping..." but nothing happens. I have tried to wait for at least 15 mins. but nothing happens, and at the same time I can browse around the other tabs in the program.
Can u help?

fabio
09-10-2008, 10:01 AM
Which version are you using?

J. Bourne
09-10-2008, 10:04 AM
I am using the trial version of 1.06.01

morny
09-10-2008, 10:12 AM
Please disable UAC if your using Vista http://208.109.95.123/faq/?f=73

fabio
09-10-2008, 10:43 AM
Disable UAC as morny mentioned and update your HM: http://www.holdemmanager.com/downloads/HmUpdate1.06.03f.exe

WallyWattz
09-13-2008, 12:26 PM
I'm having the same problem. I am using the trial version 1.06.03h. When I launch HEM, it automatically start importing (without me clicking the button). I click the Stop Import button and it changes to "Stopping" but never seems to actually stop. I'm pretty sure the UAC thing is turned off.

-Ryan

pindapotje
09-14-2008, 06:47 AM
same problem here,

im pretty sure it happened b/c of closing HM without stopping auto-import first.. normally it tells u that u first have to quit auto-import then but i managed to shut down my computer without doing that, and since then i have this problem.

So when i start up HM it is still running auto-import from last time, but it doesnt import a thing and like said in earlier posts it wont stop when u click on the stop button.

turning UAC off doesnt help a thing, reinstalling HM does neither, manually stopping the HMimport.exe proces doesnt either..

I dont know alot about computers but is there a register value that tells HM weather its running import or something?
To fix the problem HM must be told its not running auto import, before starting it up.. i guess.. but how to do that!?

pindapotje
09-14-2008, 06:59 AM
btw,

v1.06.03h and running on vista 64-bit fwiw..

and the problem started at v1.05, i removed HM from my computer,
installed 1.06 and still the same problem..

morny
09-14-2008, 12:48 PM
Wally heres instructions to remove UAC http://208.109.95.123/faq/?f=73

Pind, can you create a new database and confirm if its still happening? http://208.109.95.123/faq/afmviewfaq.aspx?faqid=146

WallyWattz
09-14-2008, 03:38 PM
Thanks, turning of the UAC worked. For some reason, the first time I tried, I didn't see the same links that were shown in your directions. But it's working now, thank you.

pindapotje
09-14-2008, 06:41 PM
It worked!

created a new database and opened it one time.. and it wasnt running import anymore, then switched back to my old one and it was fixed too.

Thanks for the quick reaction!