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Aralin999
11-01-2009, 04:15 PM
I have 2 problems with HEM. The 1st was that when playing on FTP, the HUD would display stats for approx 6-8 hands, then stop updating, though the stats for my session were still upating behind.
2nd, and now an even bigger problem, is that for the last few days whenever i've loaded up HEM my Norton has immediately shut it down, saying a backdoor trojan has been detected and my computer is now protected.
I'd be very grateful for any help you can give! Thanks

fozzy71
11-01-2009, 04:18 PM
I have 2 problems with HEM. The 1st was that when playing on FTP, the HUD would display stats for approx 6-8 hands, then stop updating, though the stats for my session were still upating behind.

*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174


2nd, and now an even bigger problem, is that for the last few days whenever i've loaded up HEM my Norton has immediately shut it down, saying a backdoor trojan has been detected and my computer is now protected.
I'd be very grateful for any help you can give! Thanks


Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Aralin999
11-03-2009, 08:36 AM
Thank you very much for the response. I have downloaded the Beta version, and this appears to have fixed the problem with Norton shutting down HEM. However, now when I load up HEM and play on Full Tilt, the table manager doesn't appear, even after i try to relaunch the HUD, and so the HUD doesn't appear when i am playing and I don't get any stats on myself or the other players. Any idea why this is happening or how to fix it? Many thanks

netsrak
11-03-2009, 01:06 PM
http://www.holdemmanager.net/forum/showthread.php?t=19672