View Full Version : HEM Problems
Aralin999
11-01-2009, 04:15 PM
I have 2 problems with HEM. The 1st was that when playing on FTP, the HUD would display stats for approx 6-8 hands, then stop updating, though the stats for my session were still upating behind.
2nd, and now an even bigger problem, is that for the last few days whenever i've loaded up HEM my Norton has immediately shut it down, saying a backdoor trojan has been detected and my computer is now protected.
I'd be very grateful for any help you can give! Thanks
fozzy71
11-01-2009, 04:18 PM
I have 2 problems with HEM. The 1st was that when playing on FTP, the HUD would display stats for approx 6-8 hands, then stop updating, though the stats for my session were still upating behind.
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174
2nd, and now an even bigger problem, is that for the last few days whenever i've loaded up HEM my Norton has immediately shut it down, saying a backdoor trojan has been detected and my computer is now protected.
I'd be very grateful for any help you can give! Thanks
Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.
1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there
If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache
Empty your recycle bin.
reboot
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
Aralin999
11-03-2009, 08:36 AM
Thank you very much for the response. I have downloaded the Beta version, and this appears to have fixed the problem with Norton shutting down HEM. However, now when I load up HEM and play on Full Tilt, the table manager doesn't appear, even after i try to relaunch the HUD, and so the HUD doesn't appear when i am playing and I don't get any stats on myself or the other players. Any idea why this is happening or how to fix it? Many thanks
netsrak
11-03-2009, 01:06 PM
http://www.holdemmanager.net/forum/showthread.php?t=19672
Powered by vBulletin® Version 4.2.3 Copyright © 2024 vBulletin Solutions, Inc. All rights reserved.