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turk
10-31-2009, 02:07 PM
When i start HM i get this message:



"License Failure Details
--------------------------------------------------
10/31/2009 6:04:11 PM
HoldemManager.frmLoading
--------------------------------------------------

A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in H:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Evaluation Edition (TRY-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (lalala)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (lalala)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Small Stakes HE/OM (SM2-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in H:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Detected tampering or unauthorized removal of secure storage.
An administrator must run the application at least once before limited users can be validated.

System Info
--------------------------------------------------

Timestamp: 2009-10-31T18:04:11 / 2009-11-01T00:04:11
Entry Assembly: HoldemManager, Version=1.9.0.38, Culture=neutral, PublicKeyToken=null
Base Directory: H:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3082
Process Bitness: 32-bit
Culture: en-US / ru-RU
Encoding: Кириллица (Windows)
IIS Available: True
Machine Code: 3AU34-TPK14-92Y9U-N3TVV-U3FV0

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3751 for .NET 2.0
H:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
7.9.9.3 / 7.9.9.3 for .NET
H:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.9.0.38 / 1.9.0.38 for .NET
H:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3082 for .NET 2.0
H:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 3082 (QFE 050727-3000) for .NET 2.0 (QFE 050727-3000)
H:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3082 for .NET 2.0
H:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
H:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_ru_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
H:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll"

what me need to do?
on the site i dont found support e-mail. Anybody know it?

fozzy71
10-31-2009, 04:04 PM
1) Downgrade to 1.09 Beta 34 - http://www.holdemmanager.com/downloads/HmUpdate1.09.34.exe
2) Please enable the option to see Hidden Files - http://www.bleepingcomputer.com/tutorials/tutorial62.html
2) Delete \RVG Software\Holdem Manager\holdemmanager.exe.ldat
3) Register the 1.09 Beta 34 version
4) Close HEM
5) Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
6) Open HEM


Also try using our registration system to register your current/new license. Then you will be able to retrieve or reset your own license, as needed. http://www.holdemmanager.net/Registration/

To get your current license from your running installation of HEM: Help > Show Serial Number

You will need to sign up, login, and then change your code, then logout/login, to get the new code.

If none of that helps Please zip and email your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder, with a link to this thread, to support@holdemmanager.net

mamba
11-01-2009, 02:27 AM
I have the same problem since today and so I reseted my code and followed all those steps (allthough there was no holdemmanager.exe.ldat in my HM folder).
It didn't help.
What else can I try?

netsrak
11-01-2009, 07:35 AM
UAC switched off? http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

mamba
11-01-2009, 07:54 AM
I'm using XP.

netsrak
11-01-2009, 11:52 AM
the holdemmanager.exe.ldat file is a hidden file. You need to activate "Show hidden and system files" in "control panel -> folder options -> view" to see this files.

mamba
11-01-2009, 04:39 PM
thanks, this did the trick :)

emufan
01-25-2010, 11:23 PM
I have the same problem with 1.10.01
link for 1.09 Beta 34 not work

emufan
01-25-2010, 11:54 PM
i reinstaled and all works now , i think something in kasperski