Windows messed up.

[dan233]

I
when i open certain windows, they gradually mix into the background making for example note taking impossible.
Screenshot of "note"-window to better illustrate what I mean:
http://img194.imageshack.us/img194/9070/bugvir.png (http://imageshack.us/photo/my-images/194/bugvir.png/)

I use Win7
HEM2 2006470

[ennn]

same problem. pop-up, notes, etc.
win7/2.0.0.6384

[Patvs]

Does the window become normal again if you resize it?

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all videocard driver updates and .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

[dan233]

Does the window become normal again if you resize it?

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all videocard driver updates and .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)
Hi thanks for reply
Like I said I use Win7
HEM2 2006470

I didnt mention the antivirus which is avast (exeption for hem added)

I know all these other manipulations and they ve been applied.

-Resizing the affected windows doesnt help

[Patvs]

Do you have the issue if you downgrade to: http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6470.exe

[ennn]

btw
mouseover pop-ups works fine even if make main pop-up mouseover but "click" pop-ups messed

[udbrky]

Please make sure your graphics card driver is updated.
Right click My Computer, click properties, open Device Manager
Open Display Adapter
Google search for "your model # driver" and download for your operating system.

[dan233]

Thanks but I have the latest driver installed already but the problem is there regardless.
My graphic card is an ATI mobility radeon HD 4300

[dan233]

Do you have the issue if you downgrade to: http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6470.exe

yes the problem is still there if I downgrade

[Patvs]

Do you have the same issue if you turn off the Windows AERO interface?

[dan233]

Do you have the same issue if you turn off the Windows AERO interface?
Yes
I always have that silly aero turned off

[Patvs]

PM sent

[dan233]

The problem is still present even with the update

[Patvs]

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

[ennn]

plz post results of teamviewer session here

[dan233]

My popup design window also gets messed up when I want to create a new popup by selecting : "clone current popup:yes":
http://img403.imageshack.us/img403/1963/hudoptionsmessed.png (http://imageshack.us/photo/my-images/403/hudoptionsmessed.png/)
Waiting for TV session to resolve these issues.
thank you

[udbrky]

Please make sure your graphics card driver is updated.
Right click My Computer, click properties, open Device Manager
Open Display Adapter
Google search for "your model # driver" and download for your operating system.

[dan233]

Please make sure your graphics card driver is updated.
Right click My Computer, click properties, open Device Manager
Open Display Adapter
Google search for "your model # driver" and download for your operating system.
Yes, like I said, I have done that already
I went here:http://support.amd.com/fr/psearch/Pages/psearch.aspx?type=2.4.1&product=2.4.1.3.38&contentType=KB+Article&ostype=&keywords=&items=20

there s no update available for my "ati mobility radeon HD 4300"

[Patvs]

PM sent with build update

[dan233]

PM sent with build update

Hello,
thank you
Here s a screenshot taken after the update.


http://img406.imageshack.us/img406/9427/windowmessedup.png (http://imageshack.us/photo/my-images/406/windowmessedup.png/)

It's still messed up.

[dan233]

I think I might have norrowed down the origin of the problem a little bit:
I use a dual monitor setup.
The windows get messed up only on my second monitor (regardless of which of my monitors I plug into my PC to get a dual monitor setup)
The problem only occurs with HEM.

[rufio]

I have the same problem, also win 7 and dual monitor.

[Patvs]

@rufio: are you also using a laptop?
What sort of videocard chip/video out does the computer have?

[rufio]

Yes, its a Mac Book Pro, Intel HD Graphics 3000, AMD Radeon HD 6750M

[Patvs]

As an experiment do you have the same issue, not using the dual monitor setup, but completely disconnecting the external monitor?

On the MacBook, you're using Windows 7? via VMWare/Bootcamp? Does the Windows come with any pre-installed program like:
StarDocks, RapidBoot, or a program responsible for handling the dual monitor (Ultramon), or the Windows custom THEME?

[dan233]

As an experiment do you have the same issue, not using the dual monitor setup, but completely disconnecting the external monitor?

On the MacBook, you're using Windows 7? via VMWare/Bootcamp? Does the Windows come with any pre-installed program like:
StarDocks, RapidBoot, or a program responsible for handling the dual monitor (Ultramon), or the Windows custom THEME?

I dont even need to disconnect my second monitor( the one the problem occurs on) I just "slide" the HEM windows to the laptop monitor and the windows behave normally.

[rufio]

I just installed windows on a new SSD and installed the drivers without bootcamp. Didnt install any special things, its a normal windows installation. When I play just on the Laptop and unplug the 30 inch screen it works.

[rufio]

even when the external monitor is connected its working normal on the laptop screen

[dan233]

I also installed windows on an SSD a week ago

[Patvs]

Can any of you check if there's no registry hack / special crack update for the videocard driver for this, (or google if it's a known issue affecting other software), caused by the video card driver/

[rufio]

I think its solved for me, I switched the main display to the external monitor, now its working on the external. I just have a very small prob that when Its my turn on another table the main popup often jumps to the very right popup, but the popup is not freezing anymore, so i can just click the other tabs again.

[Patvs]

So temporary solution: try to switch the MAIN primary screen--> to the external monitor-->
making the laptop monitor the 'secondary' screen.

Can you duplicate this dan233?

[dan233]

yes if it s set as main monitor it resolves the issue for now

[ennn]

iam also using ATI (hd5670) and dual monitors. problem is always on main screen. secondary works fine

[Patvs]

@enn are you also using a laptop?

Is everybody/anyone using UltraMon?

[ennn]

no, desktop.

[dan233]

I m not using ultramon. would it solve the issue ?

[Patvs]

No, I have UltraMon and actually can duplicate the issue.
I have two identical monitors 1920x1080 and have apparantly never moved HM2 to my left screen.
I wrote a bug ticket for it with your screenshots HM-4455

[ennn]

just installed ultramon - bug is still here

[dan233]

Ok
had a TV session
Enabled aero and it seems to have fixed the problem.
Thank you

[ennn]

yes fixed