View Full Version : HUG problems

10-30-2009, 02:15 AM
I am new to this product so I might have to be walked through this.

I am importing files fine, the HUD runs but says 0/6 and isn't recording hands nor showing the stat boxes on the tables.

Any thoughts?

The files for my HH's are being read and imported. The HUD just isn't reading them.

I also tried to make a new DB but that failed as well.

*Also have LogMeIn if you would like to do it that way*

10-30-2009, 02:43 AM
I've been researching about the "config" it's in the config folder, do i attach that somewhere? how?

10-30-2009, 03:30 AM
HUD isn't showing stats. It comes up and finds the tables but they're all 0/6 and not reading hands. NEED HELP. :D

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? Yes.
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? PS and FTP Yes.

2a) Have you clicked the Start Auto Import Button? Yes.

3) Have you the settings exactly as per the FAQ for your site? Yes.

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? Yes.

5) Are the hands being imported into Holdem Manager? Yes.

5a) Do they import if you create a new database? Yes.

6) Have You Tried the Table Finder and did it work? Yes, and yes, but it won't read hands or show stats.

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? Yes

9) Have you attached the holdemmanager.config file? Don't know what that means

10-30-2009, 04:35 AM
Lets start with the basics before we look into the config file:

Please try updating to the latest beta version from the link in my signature.

If you have Vista/Windows7, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

You find the file holdemmanager.config in the config subfolder of your holdemmanager installation path.

Attach it to a post with the paper clip symbol above the message window.

10-30-2009, 04:42 AM
Done and attached.

10-30-2009, 05:26 AM
It's uploading my HH fine over 100k+ hands. Just not being read by the HUD :X

10-30-2009, 06:48 AM
Please crosscheck that you are using version 1.09 Beta 42. You see it in the title of the main window.

10-30-2009, 06:51 AM
Yeah, says Holdem Manager Trial 1.09 Beta 42

10-30-2009, 06:51 AM
use that config, i think i uploaded config from the old vers.

10-30-2009, 06:59 AM
do you have AIM/Skype? Could go faster :D

10-30-2009, 07:46 AM
Buying this after I get it running :X

10-30-2009, 09:52 AM
The DB is recognizing my HH's and the HUD is finding the tables but not recording the hands / displaying the stats.

I've done everything on the FAQ and have also watched a Vid Tutorial.

Not sure what to do :X

10-30-2009, 10:06 AM
I just played some cash game hands -> Filter -> Clear and checked today. The files arn't making it to the DB. This might help?

10-30-2009, 10:19 AM
Got it working. :X

10-30-2009, 11:27 AM
You really love to open threads? :p

Glad to hear that you get it working :)