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Sharkament
03-16-2012, 08:54 AM
Real money Zoom poker 2NL is released. Are you guys working on the HEM2 Edition? Do you have an ETA of when it will be ready?

morny
03-16-2012, 04:06 PM
We have an internal HM2 update for the Zoom games and it is now in testing against the small stakes games. We will pass along further information on the timing of the public HM2 update for Zoom as soon as the internal testing is completed

TheHate
03-17-2012, 10:20 AM
In the meantime, PT4 (which has been in public beta for far far less time than HEM2) already has a working rush hud

jdvarnon
03-17-2012, 06:33 PM
We will be releasing an HM2 update that fully supports Zoom Poker (HUD, Reports, and Filters) very soon.

Tom888
03-18-2012, 01:50 AM
All I want is a version of HM2 that loads and doesn't crash my machine. 6470 didn't work and backloading 6384 and now causes the same problems. HM2 is now unusable for me....there's a file somewhere on loading that causes my machine to crash.

I think I'll take a holiday from HM2 and use HM1 which cruises along perfectly and my free trial on PT3 gives me Zoom functionality.

I don't want to be a HM2 beta tester. I just want a programme that works.....just make it reliable.

Here's the deal...make HM1 1.12.09 Zoom compatible and you'll never hear from me again, I promise.

jdvarnon
03-18-2012, 08:44 AM
All I want is a version of HM2 that loads and doesn't crash my machine. 6470 didn't work and backloading 6384 and now causes the same problems. HM2 is now unusable for me....there's a file somewhere on loading that causes my machine to crash.

Tom can you contact me on Skype (jim.varnon) or by email (jim@holdemmanager.com) so that I can get further details. The feedback could help in getting an update out a.s.a.p. for this.

Patvs
03-18-2012, 10:05 PM
If other users have issues with 6470 crashing:
Downgrade to [removed 6450 link]
Ignore any updates, until you see a 6476+ (or higher) version and you can update to that version.

Not Excessive
03-19-2012, 01:55 AM
^^ ty Patvs.

I just got my trial key renewed and downloaded the latest version to see how tournament support was going and ran into crash after crash on start. I was about to give it all a big miss when I saw your post. Reverted back to 6450 and I'm back up and running again.

Btw, about a month ago I was about to join a 10NL (I think) table when I noticed one of the villains was named 'Patvs'. I sat elsewhere.

Fitz
03-19-2012, 10:39 AM
Hi,
i just downloaded (upgraded) HEM2 to be ready for zoom support tomorrow.
But there is nothing displayed in Reports-Tab after importing handhistory-files from yesterday.
Just wanted to look at a graph...
WHICH VERSION can import and DISPLAY Zoom-Hands at the moment?

SilkCut
03-19-2012, 10:58 AM
Same here, 6470 imported the zoom HH, but 6483 does not. Where can I get the 6470 version so I can downgrade until zoom is fully supported?

vyvojer
03-19-2012, 11:05 AM
Same problem.
6483 doesn't import, 6470 imported.

batmanhm
03-19-2012, 04:05 PM
Same here, 6470 imported the zoom HH, but 6483 does not. Where can I get the 6470 version so I can downgrade until zoom is fully supported?

That. Same here, running W7(if that matters)

How can I downgrade to 6470?

Br_
03-19-2012, 08:26 PM
download and install 6470?
6470 (http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6470.exe)
yeah

Patvs
03-20-2012, 12:27 AM
http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6470.exe


Zoom support + Zoom HUD will be back in 6490+ builds

netbet
03-20-2012, 04:26 AM
Will the update be today as suggested?

Patvs
03-20-2012, 05:02 AM
Yes, the HM2 build to include zoom HUD support is scheduled to be released today.

alexuuus
03-20-2012, 06:00 AM
Yes, the HM2 build to include zoom HUD support is scheduled to be released today.

estimated time?

WantAWatch
03-20-2012, 09:50 AM
estimated time?

5minutes after u expect it to be released :cool:

Sharkament
03-20-2012, 09:57 AM
estimated time?

+1 please.. I dont want to sit around waiting all day.

Br_
03-20-2012, 10:10 AM
Yeah at the moment I'm checking the forum every 30min :cool:

SaH40
03-20-2012, 11:18 AM
Yeah at the moment I'm checking the forum every 30min :cool:
+1

pan
03-20-2012, 12:06 PM
This very slowly :D Refresh page work every 2-3 second on good connections

Glagla
03-20-2012, 12:19 PM
This very slowly :D Refresh page work every 2-3 second on good connections

Splendid.

Chilla47
03-20-2012, 01:53 PM
well.... 5 hours left of today... sooo... are you alrdy at home? or still working?

netbet
03-20-2012, 02:18 PM
Jeezzzz.... I'm so fed of using pt4..... come on guys i cant review my game with this shit.

Daniel1941
03-20-2012, 02:22 PM
wtf... still no zoom poker support ?

Broot
03-20-2012, 02:36 PM
Disperse guys, we`re screwed again ;)

MARC1981
03-20-2012, 02:46 PM
time to check out PT4

Chilla47
03-20-2012, 03:00 PM
time to check out PT4

well that wont help to make them working faster.... i hope that they have some good news within the next 2 hours... cause now i have to go

hundenapf@gmail.com
03-20-2012, 03:55 PM
well that wont help to make them working faster.... i hope that they have some good news within the next 2 hours... cause now i have to go

Probably not, but it will take away from their business because the PT4 beta is open for everyone now. I bought full versions of HM1 and I loved it for years, I bought the full version of HM2 and shilled out extra for Notecaddy and though I loved its promises and sleek new design it just never worked for me, it was sluggish, buggy and misses essential features from HM1 and now it missed the zoom train.

For me there is no question to go with Pokertracker in the future because they actually care about and value their customers instead of arguing and brainlessly regurgitating empty marketing phrases instead of just making the product work.

Daniel1941
03-20-2012, 05:32 PM
Checking PT4 as well :)

Chilla47
03-20-2012, 06:32 PM
laaast ^^ 30 minutes.... really disappointing
dont make promises if you cant realize them

Br_
03-20-2012, 06:37 PM
laaast ^^ 30 minutes.... really disappointing
dont make promises if you cant realize them

But which time zone are you going by?

Patje90
03-20-2012, 06:38 PM
but which time zone are you going by?

cet/gmt +1

Patvs
03-20-2012, 06:53 PM
We still have 6 hours... :)
I'm expecting a proper build in 30 minutes. But will still have to test it before we release it.

Patje90
03-20-2012, 06:54 PM
We still have 6 hours... :)


Location:Amsterdam, the Netherlands


[ ] Does compute :)

WantAWatch
03-20-2012, 06:57 PM
street-by-street hud will also be working?

derders
03-20-2012, 07:27 PM
better to wait one night and have it working well

alright jonge!

SilkCut
03-20-2012, 08:00 PM
Nice! Testing is important! Better go to bed anyway, lost to much today ...

God natt:)

Chilla47
03-20-2012, 09:57 PM
We still have 6 hours... :)
I'm expecting a proper build in 30 minutes. But will still have to test it before we release it.

well okay... i read your post, that it will come today... and you posted it @ 6 o clock... in my timezone if i dont think wrong...^
so i am sry...
get it working... and all are satisfied...


sorry for my english... it's 3 am ^^

Fitz
03-21-2012, 02:51 AM
Good morning,
now we have wednesday...
I would like to know if (and even better exactly when) the new version will be released today.
Refreshing the browser and hoping all day gets annoying...
Just a little fresh information please

Patvs
03-21-2012, 03:37 AM
ZOOM HUD will be released in a few hours. Our programmers are American that can't actually play on PokerStars, it's 8:45 AM waiting for European testers to confirm that the build is solid.
I stayed up all night.

Please take a look at the attached screenshot.

Good news is:
-Pre-fetch works, so you'll have a HUD the first hand.
-Street-by-street (SbS) HUD works (though it requires a specific rather small table size. Just as with SbS on regular tables, the chat window must be visible, chat dealer messages must be set to EVERYTHING, etc.. Turn on the Windows AERO interface if you play stacked/cascaded)


Things to know:
-You need at least 1 hand of a player in your database for the HUD to show up.
Since you play against 300-2000 players, in the beginning of a session it's normal you won't have a HUD on all players. No HUD--> simply means you have no hands on this player in your database.
(see players with a blue circle in the screenshot)
-If you play against "player x" (1)--> quickfold (2)---> quickfold (3)---> and the next hand (hand 4) you're sitting at the table with "player x" again, you're not guaranteed to have a HUD on him now, despite the fact you just played a hand against him!: you'll only have a HUD if hand 1 is played out and has been imported. If hand 1 is still going on, "player x" will still be an unknown player.
-The Zoom HUD doesn't use OCR (to read player names), so all player names show up 100% accurately. (though I'm not sure what happens if the player name contains a <>* symbol)
-I 8 table Zoom without lag.

-Edit: Zoom hands are completely separated from regular cashgame hands. We currently don't have the option to mix them for the HUD stats.

Still has to be fixed:
-Adding a Zoom filter to Player Analysis Window
-Being able to see hero stats in the replayer

Debatable:
-Not seeing a HUD panel on a player (since he doesn't exist in your database) can be confusing.
On the one hand it's less clutter/information on your screen (I actually like it this way), on the other hand maybe you'd still just like to see a -/-/-/H:0 HUD?

alexuuus
03-21-2012, 04:20 AM
happy for you, that you have the hud :(

alexuuus
03-21-2012, 04:27 AM
Debatable:
-Not seeing a HUD panel on a player (since he doesn't exist in your database) can be confusing.
On the one hand it's less clutter/information on your screen (I actually like it this way), on the other hand maybe you'd still just like to see a -/-/-/H:0 HUD?

Dont think, its such a big deal

I´m willing to test the hud for you :-)

WantAWatch
03-21-2012, 04:36 AM
i can test too

pontylad
03-21-2012, 04:44 AM
v much looking forward to this working, ty. Though do have a question, will zoom hands be separated from normal tables in the reports tab and hud? since obviously just like rush, people play differently at zoom tables than normal ones.

Sharkament
03-21-2012, 04:56 AM
v much looking forward to this working, ty. Though do have a question, will zoom hands be separated from normal tables in the reports tab and hud? since obviously just like rush, people play differently at zoom tables than normal ones.

+1

Other than that, great save. You almost had me run off to PT4. But all is forgiven, just frustrated with not being able to play:)

GG.

Patvs
03-21-2012, 05:09 AM
v much looking forward to this working, ty. Though do have a question, will zoom hands be separated from normal tables in the reports tab and hud? since obviously just like rush, people play differently at zoom tables than normal ones.


Yes, Zoom is completely separated.

In fact, we currently don't have the option: to unseparate it and mix the zoom hands with regular hands.

Sharkament
03-21-2012, 05:10 AM
So its 100% that I wont have any hud date if I never played Zoom before?

Patvs
03-21-2012, 05:12 AM
So its 100% that I wont have any hud date if I never played Zoom before?


Yes.... though... would you like the Zoom hands to be mixed with regular hands you have on these opponents?

Sharkament
03-21-2012, 05:14 AM
Not neccersarly, an option would be nice but theres no hurry there.

If i'm correct there was an option to do this in HM1 with Rush hands.

pontylad
03-21-2012, 05:22 AM
Yes.... though... would you like the Zoom hands to be mixed with regular hands you have on these opponents?

an option would be quite interesting, only for the fact that we will start off with 0 hands on everyone and even some remote idea of what they're like at normal tables may have some benefits. But i wouldn't like to be forced to mix them, if i had to choose one or the other then i would have them separated.

mphh
03-21-2012, 06:20 AM
I think its very important for the beginning to have all hands(mixed) available.

Zoom doesnt play that much different than normal tables and the players tendencies are still the same.

All the players who play right now,played normal tables before,so I think its an big edge to have their old stats.

mamba
03-21-2012, 06:23 AM
PT4 does use the data from normal tables and I like that better than not using it.
An optional choice would be best though.

mphh
03-21-2012, 06:27 AM
PT4 does use the data from normal tables and I like that better than not using it.
An optional choice would be best though.

Totally agree.

It would be great if You can fix that before the release.

I really like to use my database instead of starting at zero.

Patvs
03-21-2012, 06:29 AM
Yes, I'm surprised now this hasn't come up in internal discussions.
Even HM2 came with a "mix FTP Rush and non-rush hands" option.

I'll write a bug ticket for it.

mphh
03-21-2012, 06:36 AM
Yes, I'm surprised now this hasn't come up in internal discussions.
Even HM2 came with a "mix FTP Rush and non-rush hands" option.

I'll write a bug ticket for it.

How long ,do You think, will it take until that is fixed?

In my opinion its a complete waste, if we cant use our databases.

I think its mandatory

fatality
03-21-2012, 06:39 AM
Any estimation on launch yet?

W1z4rd
03-21-2012, 06:40 AM
yes, yesterday...

andreas
03-21-2012, 06:41 AM
I dont think it wouldt be good to mix the hands, bc players play a lot tighter on zoom tables. That means the stats wouldt be inexact. If you plan to mix the hands please make sure that users can decide wether they want that or not. I wouldnt like to have mixed hands

wilsonc91
03-21-2012, 06:46 AM
I think it's fine to release as is, as long as it's working on zoom, and add the option at a later date. If you dont want the zoom hands mixed in with your other hands, just make a new database for now.

mphh
03-21-2012, 07:13 AM
I dont think it wouldt be good to mix the hands, bc players play a lot tighter on zoom tables. That means the stats wouldt be inexact. If you plan to mix the hands please make sure that users can decide wether they want that or not. I wouldnt like to have mixed hands

Did u ever play rush?

Its not that much different after the huds were released for it.

A 32/8 wont turn into a 10/2 just because of zoom.

And as Wilson said,if You dont like it mixed ,just craete a new database.Problem solved

MassaTheChamp
03-21-2012, 07:19 AM
I dont think it wouldt be good to mix the hands, bc players play a lot tighter on zoom tables. That means the stats wouldt be inexact. If you plan to mix the hands please make sure that users can decide wether they want that or not. I wouldnt like to have mixed hands
+1

mphh
03-21-2012, 07:23 AM
+1

Ok,then please just add the function that everyone can choose,but please dont let us wait weeks for that option.

It cant be that difficult to implement ,when PT4 has it already.

Glagla
03-21-2012, 07:23 AM
Did u ever play rush?

Its not that much different after the huds were released for it.

A 32/8 wont turn into a 10/2 just because of zoom.

And as Wilson said,if You dont like it mixed ,just craete a new database.Problem solved

But a 15/12/3% can turn into a 20/28/8% :)

Br_
03-21-2012, 07:24 AM
But a 15/12/3% can turn into a 20/28/8% :)

I'm not sure this is possible :o

Swedish
03-21-2012, 07:27 AM
I use to reflect to these things as this. Have I changed my game style at zoom compared to normal tables?
Yes I have, and that means that someone else has done it too. Which means I want exactly that data and not normal tables data.

Please make a release without mixed HH, I for one and I doubt im alone do not want mixed HH. Also plx release the hud today, I want to start grinding.

Sharkament
03-21-2012, 07:31 AM
I use to reflect to these things as this. Have I changed my game style at zoom compared to normal tables?
Yes I have, and that means that someone else has done it too. Which means I want exactly that data and not normal tables data.

Please make a release without mixed HH, I for one and I doubt im alone do not want mixed HH. Also plx release the hud today, I want to start grinding.

What are all you guys complaining about?
It wont be mixed on the first release like Patvs said.

They might add an option later where you can mix it, that was the discussion.

WantAWatch
03-21-2012, 07:38 AM
release it please, what are u waiting for

Daniel
03-21-2012, 07:55 AM
release it please, what are u waiting for

Well, it will be released this morning, and on Hawaii there is still some time left before 11.59AM...

[x] fail

Glagla
03-21-2012, 07:57 AM
I'm not sure this is possible :o

ah ah. 20/18/8% obv :)

Azalin
03-21-2012, 07:59 AM
NOT having the hands mixed is just as not having a HUD at all. What are you guys thinking...

Perhaps people play tighter/looser or whatever at micro stakes. On the higher games its a fact that most regulars play almost the same (judging from FT of course). We really need the option to have the hands mixed. HEM1 had it!

We are waiting patiently for the Zoom HUD and to tell the truth one day earlier or one later is not such a big deal but not thinking about mixing the stats from similar limits blows my mind... Dont you have even one guy in your team that actually plays poker to advise you? I know that HEM2 has come a long way and you guys are really trying but..

MARC1981
03-21-2012, 08:02 AM
Dont you have even one guy in your team that actually plays poker to advise you? I know that HEM2 has come a long way and you guys are really trying but..

I find myself asking this ALL the time now

Glagla
03-21-2012, 08:18 AM
NOT having the hands mixed is just as not having a HUD at all. What are you guys thinking...


And you can't play without a HUD? brrrr shame on you.

Pokerpet
03-21-2012, 08:48 AM
News please! Will it still be released today? Or is it unlikely?

Sharkament
03-21-2012, 08:49 AM
News please! Will it still be released today? Or is it unlikely?

They said Within hours.

Fitz
03-21-2012, 09:12 AM
And you can't play without a HUD? brrrr shame on you.

The problem is that you play against PT users with a hud...
I won aboutabout 20 BIs at NL 10 without a hud but it is getting harder.
When u get reraised preflop for example it is hard to 4bet light without any information.
Also restealing without information is nearly impossible...

We need an even playing field against these regs.
I want to start ginding NL25 - and i definitely need that HUD....

Svitlya4ek
03-21-2012, 10:47 AM
Will it still be released today?

Daniel
03-21-2012, 10:48 AM
nope, yesterday

Chilla47
03-21-2012, 11:00 AM
welll.... takes long time

Swedish
03-21-2012, 11:20 AM
This is fucking ridicolous.

Inb4 the american developers are sleeping.

asdfg
03-21-2012, 11:33 AM
An update would be nice so we know not to sit around waiting for 6 hours expecting it to be done ffs

Br_
03-21-2012, 11:40 AM
Yeah it's all about keeping us updated IMO. I don't mind waiting if we are getting updates on the status of the new build.

Fitz
03-21-2012, 11:44 AM
Yeah it's all about keeping us updated IMO. I don't mind waiting if we are getting updates on the status of the new build.

+1

dalonelybaptist
03-21-2012, 11:48 AM
I have been let down by HM2 from the start. Slow buggy and overall poor software. Now this happens. I am completely disgusted by this, will be moving to PT asap.

kmpk
03-21-2012, 11:50 AM
I am so disappointed with HM2. HM1 is great, always has been. HM2 is the slowest, most memory eating program on my computer. With HM1 running I could do other things as well as playing poker, like watch a film, surf the net, use photoshop etc. With HM2 running I can only play poker, and even that is almost unbearable due to the lag it causes. Add to this the atrocious way that the zoom roll out has been handled. Five days late, almost no communication and unreliable estimates of when it will be ready. This is not what I expected from HM2 and I can promise that if the performance issues are not addressed or that the zoom update is unstable I will be purchasing PT immediately. As a company you appear to be going backwards.

DarkMen
03-21-2012, 11:56 AM
This is not what I expected from HM2 and I can promise that if the performance issues are not addressed or that the zoom update is unstable I will be purchasing PT immediately. As a company you appear to be going backwards.

+1. HM1 was great, HM2 is not. Nothing personal, just a business.

Tom888
03-21-2012, 12:00 PM
As a company you appear to be going backwards.

So where's the update...where's the apology. Just silence...and silence is just not acceptable.

I'm quite happy to hear a "mea culpa"... along the lines of "sorry, guys, we fouled up and we'll be doing our best etc.etc. but to say nothing is just poor service.

Are they all round the pub?...and that's the sort of sarcastic comment their behaviour deserves. I believe that they are honourable people...so let's see some evidence of it...in public...right here and right now.

WandersonBR
03-21-2012, 12:07 PM
PT4, here we go? :(

ikilldurrrr1
03-21-2012, 12:10 PM
I am happy with my HM2 tbh. No probs after the teething issues.
I presume there was a prob with today's build and they are trying again, but leaving us here hanging waiting on an update is not good business practice. I know you will sort it eventually, but please keep us informed instead of leaving us here aimlessly hitting refresh every few minutes 2 days in a row.

gmiko
03-21-2012, 12:21 PM
Pokerstars and HEM should offer free F5 button replacements for all keyboard types.

Also, completely changed my views of the words "soon" and "few".

DarkMen
03-21-2012, 12:27 PM
Last time I tried to communicate with support and had no responses ... I lost my bankroll on Full Tilt lol.

bataev
03-21-2012, 12:33 PM
maybe you release internal build today?

asdfg
03-21-2012, 12:35 PM
Pokerstars and HEM should offer free F5 button replacements for all keyboard types.

Also, completely changed my views of the words "soon" and "few".

+1111

TheHammer
03-21-2012, 12:51 PM
I have to agree with all the above comments. The lack of communication alone is making me want to move to PT, let alone the slow buggy HEM software.

Come on ... give us SOME information.

mohitmadaan
03-21-2012, 01:07 PM
Just saying, we need 3 more hours can really make a difference, please say that if thats what you need.

Br_
03-21-2012, 01:28 PM
It's now afternoon in US :(

Sharkament
03-21-2012, 01:45 PM
It's now afternoon in US :(

Already evening in europe.

WantAWatch
03-21-2012, 02:01 PM
instead of woking on an update they rather post questions on facebook...
Hold'em Manager
Do you listen to music while you play? What consistently makes the playlist for a long session?

Chilla47
03-21-2012, 02:04 PM
well why do american programmers are working on holdemmanager... europeans or some others who are allowed to play poker

mohitmadaan
03-21-2012, 02:11 PM
It's now afternoon in US :(

Late night in India

WantAWatch
03-21-2012, 02:15 PM
the guy probably wanted to release it but then due to insomnia he fell asleep the second he wanted to click the mouse...i forgive him

Pokerpet
03-21-2012, 02:18 PM
The customers are getting more and more angry about the paucity of information. But still no reaction.
It's not good how those responsibles ignore this thread.

I like your product HEM2 but please bring us up to date. It's half past seven now...

Galoper
03-21-2012, 02:24 PM
I was a PT2 and PT3 user. I change to HM1, and was very very happy.

HM2, is slow, eat more resources from PC, have a bad design, and now have a slow and bad support.

I´m not sure, but i´m thinking go back to PT3 and try PT4.

Really unhappy, i spend money buying HM2, but no happy at all.

Br_
03-21-2012, 02:26 PM
Gonna need this if this carries on much longer (http://www.welovemacs.com/mbp15keyf5.html)

span4us
03-21-2012, 02:50 PM
Gonna need this if this carries on much longer (http://www.welovemacs.com/mbp15keyf5.html)

;)

btw - anyone use PT4 ?

andrew7895
03-21-2012, 02:51 PM
instead of woking on an update they rather post questions on facebook...
Hold'em Manager
Do you listen to music while you play? What consistently makes the playlist for a long session?

I'm sure the people that deal with advertising/facebook might not be the same people that are working on a fix for the software... First everyone complains about them not working fast enough, then when someone does post somewhere there will inevitably be someone that says get back to work and stop playing around on the forums. Maybe the reason there hasn't been a reply the last day or two is because everyone is just wasting time repeating themselves or threatening to buy PT and there isn't really much else to say at the moment. Does anyone honestly think that they aren't aware of or working on the problem?! A little bit of patience kids, everyone is complaining about not being able to track a game that didn't even exist a few weeks ago...

asdfg
03-21-2012, 02:53 PM
3 pm est and still not even an update... fu POS hem support thanks for wasting half my afternoon

Deceptio85
03-21-2012, 03:07 PM
I'm sure the people that deal with advertising/facebook might not be the same people that are working on a fix for the software... First everyone complains about them not working fast enough, then when someone does post somewhere there will inevitably be someone that says get back to work and stop playing around on the forums. Maybe the reason there hasn't been a reply the last day or two is because everyone is just wasting time repeating themselves or threatening to buy PT and there isn't really much else to say at the moment. Does anyone honestly think that they aren't aware of or working on the problem?! A little bit of patience kids, everyone is complaining about not being able to track a game that didn't even exist a few weeks ago...

+1

I rather have a update when its finished and fully functional

Daniel
03-21-2012, 03:10 PM
+1

I rather have a update when its finished and fully functional

BS guys, they promise and don't deliver. Better not promise anything then.

asdfg
03-21-2012, 03:14 PM
..

asdfg
03-21-2012, 03:20 PM
+1

I rather have a update when its finished and fully functional

Me too but when they have no idea when the fuck they're going to be done and they keep telling us "It'll be done today, just 6 more hours, no wait tommorow morning, wait I don't know wtf I'm talking about maybe I should just shut up and ignore everyone now." Expect people to be pissed off after hitting the refresh button pointlessly for 3 days.

bataev
03-21-2012, 03:24 PM
morny, give us some information i see you view this thread.

UPD: morny is now offline =)))))

fozzy71
03-21-2012, 03:53 PM
I am sorry for the delay in reply. Internal testing is taking longer than expected.

I would rather none of our team had mentioned a day/time when it MIGHT be released but it is too late for that now. Once it is ready to be released it will be posted in this thread, and as a sticky at the top of this forum, but I will not give any sort of ETA at this point. I will just ask that you be patient so we can try to make it as stable and reliable as possible before we post a link for downloading.

newfie
03-21-2012, 04:12 PM
Thx

mohitmadaan
03-21-2012, 04:16 PM
I am sorry for the delay in reply. Internal testing is taking longer than expected.

I would rather none of our team had mentioned a day/time when it MIGHT be released but it is too late for that now. Once it is ready to be released it will be posted in this thread, and as a sticky at the top of this forum, but I will not give any sort of ETA at this point. I will just ask that you be patient so we can try to make it as stable and reliable as possible before we post a link for downloading.

This is all poor regs expect from you... Thanks

morny
03-21-2012, 04:16 PM
Hi Guys.

The Zoom HUD, reports and filters are all completed and the HUD is very responsive on multiple Zoom tables. The HUD does not use OCR.

The one issue we are working on is with regard to the exact user steps immediately after the Zoom update that will be required. As soon as that is confirmed and documented, we will release the build in the forums and then publicly a few hours later. We might request a few additional private testers before the forum release but I will do so in this thread if that is required.

Thanks
Paul
Tech Support Manager

mohitmadaan
03-21-2012, 04:20 PM
Maybe the reason there hasn't been a reply the last day or two is because everyone is just wasting time repeating themselves or threatening to buy PT and there isn't really much else to say at the moment. Does anyone honestly think that they aren't aware of or working on the problem?! A little bit of patience kids, everyone is complaining about not being able to track a game that didn't even exist a few weeks ago...

People start wasting time and threatening when it is way past time they promised.. If i set up a call with some one at 2, either i get on phone or i email them that i won't be able to make it and i can do 4 Pm... thats business...you don't just say, we will release it in the morning and decide to just not even bother to tell anything until late evening.


A little bit of patience kids, everyone is complaining about not being able to track a game that didn't even exist a few weeks ago...

lol, this is funny? Patience? i didn't pay for Patience.. i bought HEM2 because it was suppose to be best in the industry. If one company does it faster than other, its pretty obvious the other company is slow and not upto speed in this competitive market.

People are patient when they have no other options but unfortunately, this is not the case here. Either you take care of your customers or you don't

mohitmadaan
03-21-2012, 04:22 PM
Hi Guys.
We might request a few additional private testers before the forum release but I will do so in this thread if that is required.

Thanks
Paul
Tech Support Manager

Let us know, we are all here to help

WantAWatch
03-21-2012, 04:23 PM
can u explain to a non-expert what ocr means and what the difference between the few methods are?

Br_
03-21-2012, 04:25 PM
I would be happy to test.

I thought OCR = (screen scrape) optical character recognition... if it doesn't use OCR then how does it know who the other players are at the table?

derders
03-21-2012, 04:25 PM
free for FL tests

von7thal
03-21-2012, 04:28 PM
playing the next 6 hours anyway, would like to help testing for nl100. also got some IT background.
just pm me

span4us
03-21-2012, 04:33 PM
ready 2 test it 4 free :D

yes100
03-21-2012, 04:42 PM
+1 for Test-Version PM me

morny
03-21-2012, 04:45 PM
can u explain to a non-expert what ocr means and what the difference between the few methods are?

OCR uses a technique that reads text and images, its difficult to support because its not always accurate and depending on font sizes it can mistake letters like lowercase l for i and things like that, thanks for the offers on testing guys, were hoping to solve this last hurdle internally but your help might speed things up and well be in touch shortly if we need you. Im sorry this got dragged out and its one of the reasons we dont like to put deadlines on things because its difficult to anticipate problems before they happen or estimate how long theyll take to fix but we have all been working long hours last couple of days to get this ready and well keep you updated on progress

Br_
03-21-2012, 04:48 PM
I guess if it doesn't use OCR then it shouldn't show the wrong player's HUD stats like it used to on Rush? Lost quite a few BI cos of that! Anyone who still has their Rush database, search it for a player called "FOLD", see how many hands you have on him :)

I appreciate the updates and hard work from the HEM team.

ikilldurrrr1
03-21-2012, 04:48 PM
I'll test after the football if you need me.

Daniel1941
03-21-2012, 04:53 PM
wow, it's still not working ?

jdvarnon
03-21-2012, 04:54 PM
ready 2 test it 4 free :D

Hi Guys.

There is a new build coming down internally now that is intended to simplify the one-time initialization of the Zoom HUD. As Paul mentioned, the current process requires too much user interaction.

We will do some verification on the build coming down in about 30 minutes and then contact a few users via PM that offered to do additional private testing on it.

We won't release an update this late in the day as it is preferable to have the full development and support staff on hand when a major update is released PLUS we don't have final confirmation on the last change.

Unless there are unknown issues that arise, I would expect the build to be released tomorrow but I will update you if anything changes on that.

Thanks

Jim

gmiko
03-21-2012, 04:59 PM
I'll be happy to test as well.

Daniel1941
03-21-2012, 05:02 PM
Also pm me for testing :)

jdvarnon
03-21-2012, 05:03 PM
For HM1 users, the same solution for the Zoom HUD for HM2 will be used on HM1 but there are unique aspects of the integration to HM1 from HM2.

We will be working on HM1 as soon as the HM2 Zoom update is released. I would expect it to take a few days and want to be clear that it will not be immediately after the HM2 update.

There is an HM1 update that we have coming down before the Zoom updateand it actually would have been out a couple of days ago had it not been for the Zoom integration kind of leap-frogging it.

We will get the non-Zoom HM1 update pushed live as quickly as possible after the HM2 Zoom update.

Thanks

Jim

psionic
03-21-2012, 05:05 PM
I would like to test it too, been waiting for the last 4 days for this.

muppetpower
03-21-2012, 05:24 PM
+1 for testing

pontylad
03-21-2012, 05:32 PM
+1 for testing

+1 here

hacklberry
03-21-2012, 05:34 PM
If you need a tester PM me. I have IT background and have different expieriences in software testing.

span4us
03-21-2012, 05:47 PM
did anyone get PM ?

pokst
03-21-2012, 06:03 PM
+1 here

+1

pleski27
03-21-2012, 06:30 PM
finaly will be relesed here to be tested??

kieranf
03-21-2012, 06:36 PM
Hi Guys.

The Zoom HUD, reports and filters are all completed and the HUD is very responsive on multiple Zoom tables. The HUD does not use OCR.

The one issue we are working on is with regard to the exact user steps immediately after the Zoom update that will be required. As soon as that is confirmed and documented, we will release the build in the forums and then publicly a few hours later. We might request a few additional private testers before the forum release but I will do so in this thread if that is required.

Thanks
Paul
Tech Support Manager

I will happily test the forthcoming HM1 update..

morny
03-21-2012, 06:37 PM
Guys, can you email me paul.morny@gmail.com we have a version to test that might have overcome the problem but we need more people to test to be sure, this is still undergoing internal testing and there is a couple of minor issues we have to solve yet but if you dont mind testing just to give us some feedback please drop me a line, ill take the first 10 or 20 and then ill report back here when i have enough

pleski27
03-21-2012, 06:39 PM
Guys, can you email me paul.morny@gmail.com we have a version to test that might have overcome the problem but we need more people to test to be sure, this is still undergoing internal testing and there is a couple of minor issues we have to solve yet but if you dont mind testing just to give us some feedback please drop me a line, ill take the first 10 or 20 and then ill report back here when i have enough

i send you an email ..

von7thal
03-21-2012, 06:41 PM
me too!

pleski27
03-21-2012, 06:42 PM
ok, coffe check , wather check ,, lets start grinding..

morny
03-21-2012, 06:52 PM
OK thanks for the quick replies, ive more than enough for now

pleski27
03-21-2012, 07:11 PM
ok when i start the table this program part of the program i dont knew endds , ThirtyTwoBitIPC.exe ... the hud comes out but dose not trak propley ..

pleski27
03-21-2012, 07:13 PM
a and i am using windows xp ..

WantAWatch
03-21-2012, 08:32 PM
good luck, i hope when i wake up in 8 hrs i will see an update :)

morny
03-21-2012, 08:49 PM
ok when i start the table this program part of the program i dont knew endds , ThirtyTwoBitIPC.exe ... the hud comes out but dose not trak propley ..

Thats the exe needed to support zoom so if it crashed would explain why it didnt work, Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to paul.morny@gmail.com along with a link to the thread or a summary of the issue you’re having

Also have your UAC on or off?

Riscie
03-22-2012, 06:39 AM
Silence in here again..?

pleski27
03-22-2012, 07:08 AM
Thats the exe needed to support zoom so if it crashed would explain why it didnt work, Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to paul.morny@gmail.com along with a link to the thread or a summary of the issue you’re having

Also have your UAC on or off?

I use windows xp, dont have troble whith UAC, the the strangy thing is that i dont have any location that you mentioned, i serched the file and didnt findit..

pontylad
03-22-2012, 07:13 AM
Really hope this is sorted and the new update to hem is out when i wake up in 10 hours, I can only imagine how difficult it is to code and then test things like this but am going to be disappointed if something doesn't arrive soon. At the very least some update soon on how progress is going.

Deceptio85
03-22-2012, 07:13 AM
I use windows xp, dont have troble whith UAC, the the strangy thing is that i dont have any location that you mentioned, i serched the file and didnt findit..

Try Tools - Folder Options - View Tab - Show Hidden Files.

Then try to find those locations again

Br_
03-22-2012, 07:18 AM
The last update was that they plan to release in the morning when the programmers are around... which means around 1300-1700 GMT I guess.

pleski27
03-22-2012, 07:30 AM
Try Tools - Folder Options - View Tab - Show Hidden Files.

Then try to find those locations again
yeah that works . I am a dumie xd

Azalin
03-22-2012, 07:49 AM
For HM1 users, the same solution for the Zoom HUD for HM2 will be used on HM1 but there are unique aspects of the integration to HM1 from HM2.

We will be working on HM1 as soon as the HM2 Zoom update is released. I would expect it to take a few days and want to be clear that it will not be immediately after the HM2 update.

There is an HM1 update that we have coming down before the Zoom updateand it actually would have been out a couple of days ago had it not been for the Zoom integration kind of leap-frogging it.

We will get the non-Zoom HM1 update pushed live as quickly as possible after the HM2 Zoom update.

Thanks

Jim

Is the option to merge stats from similar limits included?? I hate to repeat myself but this is a MUST!!

Broot
03-22-2012, 08:31 AM
The update works just fine for me. Stats are instantly updating each hand, on some opps i already have hands, some are new to me.

The reports tab also updates well.

Azalin
03-22-2012, 08:39 AM
The update works just fine for me. Stats are instantly updating each hand, on some opps i already have hands, some are new to me.

The reports tab also updates well.

You mean that existing hands from similar limits (6max 0,5-1 and zoom 0,5-1 six max for example) are used together to produced the stats?

In another words the statrs/notes we have from an opponent while playing regular tables are usable on zoom tables?

If thats true then thats great!!

mphh
03-22-2012, 08:51 AM
You mean that existing hands from similar limits (6max 0,5-1 and zoom 0,5-1 six max for example) are used together to produced the stats?

In another words the statrs/notes we have from an opponent while playing regular tables are usable on zoom tables?

If thats true then thats great!!

I totally agree.
thx HM for changing that,if true.

I was really concerned to start at zero hands ;-(

angeltotti20
03-22-2012, 08:59 AM
You mean that existing hands from similar limits (6max 0,5-1 and zoom 0,5-1 six max for example) are used together to produced the stats?

In another words the statrs/notes we have from an opponent while playing regular tables are usable on zoom tables?

If thats true then thats great!!

He probably means that HUD is showing stats from opps which he had already played on zoom. Remember we can import hands with 6470 version :)

They said zoom's HUD will not use data from normal tables... Let's see!

Broot
03-22-2012, 09:02 AM
yeah thats true

pleski27
03-22-2012, 09:10 AM
He probably means that HUD is showing stats from opps which he had already played on zoom. Remember we can import hands with 6470 version :)

They said zoom's HUD will not use data from normal tables... Let's see!

hm add me to skype , want to ask you somthing, pleski27

Br_
03-22-2012, 09:19 AM
Non-Zoom hands contribute to the Zoom HUD stats, 100% sure.

span4us
03-22-2012, 09:23 AM
it's brilliant! but where is update??????

derders
03-22-2012, 09:41 AM
Non-Zoom hands contribute to the Zoom HUD stats, 100% sure.

here I have only Zoom Hands in HUD

where can I chnge this?

von7thal
03-22-2012, 09:47 AM
afaik non zoom hands won´t be mixed with zoom hand at this point.
that´s what they said yesterday and i don ´t think they just changed it right now.

but mixing it is not a good option imho.. everyone plays so different than in the normal games and you have very soon a lot of hands of the regs

derders
03-22-2012, 09:55 AM
has someone of you NoteCaddy?

with latest version I get an .net framwork fault if I hover over badges

can someone confirm this? Its not on Zoom only tables but latest build of HM2 that caused this (to me)

Deceptio85
03-22-2012, 10:06 AM
afaik non zoom hands won´t be mixed with zoom hand at this point.
that´s what they said yesterday and i don ´t think they just changed it right now.

but mixing it is not a good option imho.. everyone plays so different than in the normal games and you have very soon a lot of hands of the regs

+1

I hope they also have filters to seperate Zoom and Regular tables

Br_
03-22-2012, 10:10 AM
here I have only Zoom Hands in HUD

where can I chnge this?

I have just checked this, you need to go HUD options > HUD filters and tick the checkbox for use hands from other limits. IMO there should be a button on the HUD to instantly switch between non-Zoom, Zoom only and Mixed so you can check how their stats add up.

Br_
03-22-2012, 10:11 AM
has someone of you NoteCaddy?

with latest version I get an .net framwork fault if I hover over badges

can someone confirm this? Its not on Zoom only tables but latest build of HM2 that caused this (to me)

I do not get an error.

derders
03-22-2012, 10:19 AM
I have just checked this, you need to go HUD options > HUD filters and tick the checkbox for use hands from other limits. IMO there should be a button on the HUD to instantly switch between non-Zoom, Zoom only and Mixed so you can check how their stats add up.

this is ticked. I play on 2 limits so this is always ticked on for me.
mix rush and non hand is for FTP but tried it too


thanks for checking NC stuff. hmm are you on same OS? or XP?
I am on Windows 7 64bit

Br_
03-22-2012, 10:25 AM
this is ticked. I play on 2 limits so this is always ticked on for me.
mix rush and non hand is for FTP but tried it too


thanks for checking NC stuff. hmm are you on same OS? or XP?
I am on Windows 7 64bit

Weird, I just check it and the HUD stats changed when I unchecked show hands from other limits.

My OS is Vista 32.

Daniel
03-22-2012, 10:32 AM
IMO there should be a button on the HUD to instantly switch between non-Zoom, Zoom only and Mixed so you can check how their stats add up.

+1 for this. Hope the HM guys are reading, this looks more like a forum for beta testers exchanging experiences...

angeltotti20
03-22-2012, 12:15 PM
HUD working great here on 4 tables.

span4us
03-22-2012, 12:17 PM
HUD working great here on 4 tables.

can I get one plz :D

alexuuus
03-22-2012, 12:20 PM
why cant you release the hud as a beta? you post it here in the forum with the disclaimer, that this is beta / testing version, so you dont guarantee for no mistakes...

Pokerpet
03-22-2012, 12:33 PM
and well keep you updated on progress


Hi Guys.
Unless there are unknown issues that arise, I would expect the build to be released tomorrow but I will update you if anything changes on that.


Paucity of information again? Why?

yes100
03-22-2012, 12:54 PM
why cant you release the hud as a beta? You post it here in the forum with the disclaimer, that this is beta / testing version, so you dont guarantee for no mistakes...
this!

Pokerpet
03-22-2012, 01:07 PM
They don't catch it.
New expected release date, and then again no news and no release.

Then, when the rage in the thread boils over, we'll got a new update after midnight and a new expected date... and the cycle starts again.

Riscie
03-22-2012, 01:17 PM
This is getting really frustrating...

As your paying customers, the least we can expect is to get some kind of updates about the status.
Letting us hang around here again is just not acceptable!

gmiko
03-22-2012, 01:21 PM
I got the beta 18 hours ago, reported right away that importing is fine, HUD shows up in all the right places instantly but all stats are 0. 18 hours later, no response.

TheHammer
03-22-2012, 01:27 PM
Have you guys employed customer service staff from Full Tilt by any chance? The lack of information you are providing on this is beyond belief.

If there isn't some information provided VERY SOON, I will go over to Poker Tracker.

jdvarnon
03-22-2012, 01:36 PM
Hi Guys.

Here is the update that I told you I would do today and, as mentioned below, I will have a further update.

We are working through a few issues raised by the testers from last night. I will post a status update of any known issues remaining in 4 hours but at this point several of them are in the middle of being worked.

Based on the nature of any known issues still remaining at that time, we will make a determination on whether to release in the forums.

Thanks

Jim

Pokerpet
03-22-2012, 01:56 PM
Thx for the update!

That's all we want. Beeing up to date. Now we'll don't have to refresh the forums for the next 4 hours.

jruvic
03-22-2012, 02:19 PM
Hi Guys.

Here is the update that I told you I would do today and, as mentioned below, I will have a further update.

We are working through a few issues raised by the testers from last night. I will post a status update of any known issues remaining in 4 hours but at this point several of them are in the middle of being worked.

Based on the nature of any known issues still remaining at that time, we will make a determination on whether to release in the forums.

Thanks

Jim

I'm confused - where do I get the update? There is no link in your post...

Daniel1941
03-22-2012, 02:29 PM
HM2 is slow and still bugged but at least you guys have amazing support and fast updates !
Upgrading to HM2 was best decision of my life.

fozzy71
03-22-2012, 02:36 PM
I'm confused - where do I get the update? There is no link in your post...

He promised a status update previously, as in more news about when the release might be ready, not an update patch to download in his post. Once we have an internal version we are confident is stable and reliable it will be posted in this thread but we don't have a definitive ETA we can give yet as the internal testing we are doing is very involved.

Chilla47
03-22-2012, 02:49 PM
i am interested more in a release date than in information... is there any excuse?

fozzy71
03-22-2012, 03:13 PM
i am interested more in a release date than in information... is there any excuse?

As we have already mentioned, we can not give an ETA for release because there are too many variables involved in the internal testing process. As soon as we feel it is ready for release it will be posted here first for beta testing by the forum users before we make it an official public release for all users. Those of you watching this thread and the hm2 releases sub-forum will get it before anyone else does but we simply can't give an estimate how soon that will be.

span4us
03-22-2012, 03:24 PM
Ok. it's 11:23 pm in Moscow. So it's rather hard to check forum tread whole night. If update will be announced for 2 hours - I'll stay online. Otherwise BB & GL.

Daniel1941
03-22-2012, 03:33 PM
wtf guys, I wanna play zoom ... ETA pls ? Or at lest pm me with beta ?

mohitmadaan
03-22-2012, 04:14 PM
wtf guys, I wanna play zoom ... ETA pls ? Or at lest pm me with beta ?

+1

SilkCut
03-22-2012, 04:18 PM
People, I`m sure they are doing their best. Yes there has been a lack of info, and a mistake by announcing a release date previously, but I think everyone here would scream even louder if they rushed it and released a version that contained errors and didn`t work for many users.

I think it`s positive that they now focus on fixing the issues they have, the ones that are unexpected and are including some eager users here in the forum for testing, and make sure that the updated version we get actually works instead of releasing a version they know might have some issues. Remember there is a lot of things to allow for with all the computers, operating systems and software versions out there and it is a complicated piece of software. That we get the update before the public users is a big thumbs up. I`m sure they are working their asses of and not sitting drinking coffee and reading the newspaper.

Awesome2012
03-22-2012, 04:27 PM
I think the only issue most people have is, that the update just comes too late. Sure I can play zoom "blind", but a working hud on zoom just helps you a ton and getting it with such a huge delay is certainly not what most would expect.

And of course everyone behind the curtains most likely does his best, but for people waiting it's very hard to understand why this does take so long when other HUDs are fully upgraded already.

(Just being curious, will all zoom hands i've played so far be imported with the update?)

Kama
03-22-2012, 04:31 PM
Hello.
How to get a beta version?
Thank you.

jdvarnon
03-22-2012, 04:38 PM
Same here, 6470 imported the zoom HH, but 6483 does not. Where can I get the 6470 version so I can downgrade until zoom is fully supported?

It was removed from 6470 because at that time the hands were being combined with your non-Zoom hands in the database. In the new update we are working to complete now, the Zoom hand importing is back and the hands are not combined with non-Zoom hands in the database.

Riscie
03-22-2012, 05:08 PM
As we have already mentioned, we can not give an ETA for release because there are too many variables involved in the internal testing process.
You already gave us an ETA - and then you did let us wait without any information. Kinda silly to now think its easy to say "we cant give an ETA" when there was a promised date.

Also you are dealing here with people who paid money and did upgrade their license to HM2 lately. Should be clear that these people want to get some value for the invested money... Makes me feel more and more that it was a mistake for me personal to invest these $$$

lanS
03-22-2012, 05:09 PM
It was removed from 6470 because at that time the hands were being combined with your non-Zoom hands in the database. In the new update we are working to complete now, the Zoom hand importing is back and the hands are not combined with non-Zoom hands in the database.
and any real eta?

jdvarnon
03-22-2012, 05:11 PM
and any real eta?


Hi Guys.

Here is the current update as promised.

The hold-up has been that the Zoom HUD was working great for the vast majority of people but for a few it was not working. We had to isolate the reason because that smal % equates to a large # of people over the entire HM install base and it is obviously a critical feature for them.

We have now isolated the issue to be related to UAC settings and not running Stars as an admin. The developers are have put in checks for those settings now and, if required, a pop-up with instructions will be displayed.

The build with those changes will be completed internally in about 45 minutes and we just need to verify that the changes are working as intended. If they are, we will then release the Zoom build in the forums. Best case that would mean the build is in the forums in 3 hours. If testing indicates that a further change is needed, it will add about 1 hour for each new build until we confirm it is correctly checking the above user settings.

Here are some known issues which will exist in the forum release that will be made. They are all minor changes for the developers but we did not feel they merited holding up an intial forum release:

1. Filter on Zoom HUD for Zoom Only Hand and Non-Zoom Only Hands.

2. A small percentage of users were not able to change their default HUD on Zoom tables.

3. Zoom stakes not showing in Opponet Tab filters after import. They do appear after a page refresh.

4. Zoom hands not showing in Opponent Tab.

5. Limit hands showing incorrectly as 0.5/0.20

6. There are isolated instances reported of hands occasionally not updating. When it did occur it was in a 3-4 hand sequence over the course of several hundred hands.

There may be a few other known issues and we will add them to this list when we release in the forums.

Thanks

Jim

bluetail
03-22-2012, 05:12 PM
In the new update we are working to complete now, the Zoom hand importing is back and the hands are not combined with non-Zoom hands in the database.

Please please don't tell me that we won't be able to see the data from non Zoom hands in our Zoom HUDs??

If I have played several thousand hands at a certain limit with a certain opponent why wouldn't i want to see this info on them when I play Zoom??

Prett sure HM1 gave us the option of including non Rush hands in our Rush HUDs. Please don't go backwards on features with HM2.

bluetail
03-22-2012, 05:15 PM
1. Filter on Zoom HUD for Zoom Only Hand and Non-Zoom Only Hands.

Thanks!

Deceptio85
03-22-2012, 05:19 PM
Hi Guys.

Here is the current update as promised.

The build with those changes will be completed internally in about 45 minutes and we just need to verify that the changes are working as intended. If they are, we will then release the Zoom build in the forums. Best case that would mean the build is in the forums in 3 hours. If testing indicates that a further change is needed, it will add about 1 hour for each new build until we confirm it is correctly checking the above user settings.


Thank you for the update! Cant wait to check it out :)

jdvarnon
03-22-2012, 05:21 PM
Please please don't tell me that we won't be able to see the data from non Zoom hands in our Zoom HUDs??

If I have played several thousand hands at a certain limit with a certain opponent why wouldn't i want to see this info on them when I play Zoom??

Prett sure HM1 gave us the option of including non Rush hands in our Rush HUDs. Please don't go backwards on features with HM2.

Edited as I believe that I misunderstood your question:

As noted in the open items mentioned, we will be adding the filter on the Zoom HUD to allow (i) All hands; (ii) Zoom Only hands; or Non-Zoom only hands. We are targeting for that update some time later tomorrow.

You will need to reimport your Zoom hands into the Zoom build as we are intentionally not importing them in the current build.

Jim

Sharkament
03-22-2012, 05:41 PM
I assume all this also goes for Omaha Zoom right? Might be obvious but just making sure it is.

jdvarnon
03-22-2012, 05:54 PM
I assume all this also goes for Omaha Zoom right? Might be obvious but just making sure it is.

Yes

henger
03-22-2012, 06:00 PM
what is the number of the update and where can i download it?

Svitlya4ek
03-22-2012, 06:02 PM
where the update? how to download?

Pokerpet
03-22-2012, 06:04 PM
The build with those changes will be completed internally in about 45 minutes and we just need to verify that the changes are working as intended. If they are, we will then release the Zoom build in the forums. Best case that would mean the build is in the forums in 3 hours. If testing indicates that a further change is needed, it will add about 1 hour for each new build until we confirm it is correctly checking the above user settings.

;)

Daniel1941
03-22-2012, 07:10 PM
We want zooooom

muppetpower
03-22-2012, 07:22 PM
57001

pontylad
03-22-2012, 07:34 PM
Urgh, can't you just release the version you have here as a beta and just put a disclaimer or something. I mean it's probably a good way to save some clients before they just rage purchase pt4 and another way to find more bugs. I don't understand what you would lose by doing this whereas it's very obvious what you would be losing as more and more people get annoyed. Again not criticising, just think it's a valid point.

bbosstjan
03-22-2012, 08:12 PM
been waiting for two days now for this...not happy...at least ZOOM is beeing good to me even without the HUD:
Hero (AQ - CO) wins - a royal flush wins over a straight, ten to ace - submitted 03-22-2012 - 18:53 pm - Poker Hand Replays (http://www.pokerhandreplays.com/view.php/id/4167844) :cool:

Deceptio85
03-22-2012, 08:16 PM
The build with those changes will be completed internally in about 45 minutes and we just need to verify that the changes are working as intended. If they are, we will then release the Zoom build in the forums. Best case that would mean the build is in the forums in 3 hours.


3 hours passed:rolleyes:.. any updates Tim?

sty
03-22-2012, 08:21 PM
alright HUD testing time

joe84
03-22-2012, 08:23 PM
Couple of douchebags in here.... Guys, this is not one of the huge Software Companies, things may take some time. Spamming shit in this threat will not fasten the process. I've always been very happy with this forum, cause problems are solved quick in general. So just wait to donate^^

Glagla
03-22-2012, 08:23 PM
Urgh, can't you just release the version you have here as a beta and just put a disclaimer or something.

+1

fozzy71
03-22-2012, 08:38 PM
what is the number of the update and where can i download it?


where the update? how to download?

There is not a download link yet. Once it is available it will be posted in this forum.

We were very close to being able to post a link but I just found a rather annoying bug, with the help of a customer that I had sent a build to via PM for the prima importing problems, that I want to get resolved before it is posted or it will cause many unnecessary questions for us in support. Feel free to blame the newest delay on me but it should only delay it one more internal build if we can get the developer to make the change I requested quickly.


Urgh, can't you just release the version you have here as a beta and just put a disclaimer or something. I mean it's probably a good way to save some clients before they just rage purchase pt4 and another way to find more bugs. I don't understand what you would lose by doing this whereas it's very obvious what you would be losing as more and more people get annoyed. Again not criticising, just think it's a valid point.

We considered this because of all the people clamoring for a release but we felt it was best to make the build as stable and reliable as possible, with the fewest number of bugs, or all of you that were in a rush for a release would be even more upset by the bugs that our testers were experiencing.

escobario
03-22-2012, 09:01 PM
i hope you realise all the clamoring is because you guys gave out what seems like a completely unrealistic release date to start with... that results in everybody checking this thread every 30 mins to see if its been released yet.

in future, it may be more wise to say "we are working on it, but its probably not going to be ready until late in the week", rather than getting everyone's hopes up

fozzy71
03-22-2012, 09:06 PM
i hope you realise all the clamoring is because you guys gave out what seems like a completely unrealistic release date to start with... that results in everybody checking this thread every 30 mins to see if its been released yet.

in future, it may be more wise to say "we are working on it, but its probably not going to be ready until late in the week", rather than getting everyone's hopes up

Yes, of course we understand that. That post should not have been made at all, as it was misinterpreted from our internal discussion and we were under pretty strict orders to not give out any sort of actual ETA. Unfortunately we can't take that back now and it would be wrong of us to edit the post at this point. All we can do say is say we are sorry for the confusion caused by that post and try to do better going forward.

jdvarnon
03-22-2012, 09:12 PM
Paul is writing some release notes and it will be in forums in 10-15 min.

EmanuelC16
03-22-2012, 09:12 PM
We considered this because of all the people clamoring for a release but we felt it was best to make the build as stable and reliable as possible, with the fewest number of bugs, or all of you that were in a rush for a release would be even more upset by the bugs that our testers were experiencing.

Excuse me for barging in like this but you gave up on having a stable and reliable tracking software the minute you released HM2 on the market. You should just go on and get whataver you can to the people asap. PT4 is going to take you out of business if you continue this way!

pontylad
03-22-2012, 09:22 PM
We considered this because of all the people clamoring for a release but we felt it was best to make the build as stable and reliable as possible, with the fewest number of bugs, or all of you that were in a rush for a release would be even more upset by the bugs that our testers were experiencing.

Despite some of the ridiculous things other people are posting in this thread, I like hem (and by that i also mean all the staff such as yourself) and in general i like the way you handle things (plus realise it's difficult to please everyone). I do have to say that in this instance though it may have been better to allow the customers to decide whether they wanted to try your build or not since many of them not only want to be able to play zoom but would be more than happy to help identify bugs etc etc that could then be fixed for when the official new build was released to the overwhelming public. I doubt an issue like this will crop up again for a while (unless there is some radical new form of poker introduced) but if it does i think you may score yourself more pr points by releasing a labelled beta version than just with-holding it until nearly perfect. Anyway, looking forward to it now.

joe84
03-22-2012, 09:23 PM
waiting for diablo3 has taught me patience :)
here's a song 4 you: Guns N&#39; Roses - Patience - YouTube (http://www.youtube.com/watch?v=ErvgV4P6Fzc&ob=av2e)

morny
03-22-2012, 09:30 PM
Sorry for the delay guys, we wanted to try and get this as stable as possible first so you didnt have to reimport or create new databases.

Here is the link:
http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6518.exe

We still have some tweaks to make but were over most of the hurdles. Please only use this to test and give feedback, i would create a test database for this purpose and any feedback is appreciated.

Note: XP Users are reporting ThirtyTwoBitPIC.exe is crashing, this means it wont work because this exe must be running for it to work. Were investigating and will have a solution soon

Also note if you see the hud lagging behind this just means the zoom hud isnt working, its not lagging thats just the old HUD kicking in because zoom didnt work and because the old hud cant display the stats until AFTER hands are displayed you are naturally going to see a lag. This has nothing to do with the zoom hud. In almost all cases following the steps below to set stars to run as admin will fix this issue


Setting stars to run as admin
Some notes: If you have UAC on you must set stars to run as admin otherwise the zoom hud will not work.
To do this please close HM2 and Poker Stars.

1) Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)
2) Right click the PokerStars.exe and choose “Properties”.
3) Go to the Compatibility Tab and select “Run this program as an Administrator”.
If this option is greyed out it is because the UAC is disabled and you basically running as admin so no need to change anything.
4) Please repeat the steps for PokerStarsUpdate.exe and also for holdemmanager.exe in C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version) although holdemmanager.exe should be already set.

If stars wont run after ticking run as admin
If stars wont run after ticking run as admin some users reported success in either unticking it and running without run as admin ticked then try ticking it again or tick it and then reboot your PC. These extra steps we suspect might be vista only but if you have any feedback on what worked for you let us know.

If your HUD is lagging behind
NB: In the rare case of your hud is lagging behind the in almost every case its because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin. If it still wont work after that please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log.

Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com with the subject: ZOOM Issues for Morny, along with a link to the thread or a summary of the issue you’re having

Seeing correct players but wrong stats
If your seeing the correct players but no stats or not the correct stats please follow the instructions above for sending a log but also send a screenshot of your filters in Hud Options > Hud Filters

Here is a list of known issues:
Zoom and Non Zoom Hands are not filtered in the hud like Rush hands used to be
HM-4439 - Hero Stats Shown as /-/-/-/- for Zoom Tables for some people
HM-4430 - Hero showing 0 in the replayer for some people
HM-4435 - Cant set desired HUD for zoom if you set the game dropdown to anything except "Any"
HM-4404 - Opponents TAB > Player Analysis > dropdown for gametype doesnt have zoom

Restovrator
03-22-2012, 09:51 PM
Good job! For HM1 when?

morny
03-22-2012, 09:53 PM
Dont have an ETA as there is so many variables but as soon as we get HM2 Zoom Officially released well begin work on it

derders
03-22-2012, 09:53 PM
For Fixed Limit played Hands before 6518 update.

export and delete all Zoom Hands in Database and reimport it again.

had a mix of 0.10/0.20 and mysterious 0.20/0.40 Limit

morny
03-22-2012, 10:05 PM
Yes if you were using any internal versions before 6518 (which not many people were) then you will need to reimport the hands for them to show up correctly not just the description but also some of them will be filtered out from reports like opponents TAB because it wasnt recognizing them correctly

Broot
03-22-2012, 10:06 PM
Running .6509, everything seems to be alright. And PokerStars isn`t running as admin, still i have to turn it on?

Broot
03-22-2012, 10:10 PM
btw, morny, who is responsible for the popups in your team? I`d like to contact him and discuss 2 annoying bugs.

joe84
03-22-2012, 10:15 PM
Really nice work guys, the Hud is superfast on the zoom tables :) But it somehow shows a 99% when there would actually be a 100% (for example: guy steals 99% in Hud ,however, i have only one spot in a stealing position and he raised in that spot...
Actually a minor bug imo, just wanted to report.

derders
03-22-2012, 10:20 PM
Session Winnings Stat is on table but no graph and no value - blank window

and I have no mixed hands from zoom and normal hands at zoom table ... some reported here they have mixed hands...
have "Include Hands from other Limits" ticked

send you the log

morny
03-22-2012, 10:39 PM
btw, morny, who is responsible for the popups in your team? I`d like to contact him and discuss 2 annoying bugs.

Just let us know and well create a bug and pass it on


Really nice work guys, the Hud is superfast on the zoom tables :) But it somehow shows a 99% when there would actually be a 100% (for example: guy steals 99% in Hud ,however, i have only one spot in a stealing position and he raised in that spot...
Actually a minor bug imo, just wanted to report.

Great to hear, btw that is actually a feature, people said having 3 digits on 1 line and 2 on another where you have a stats at 100% makes it less organized, before release well turn that off by default but put an option in hud settings to turn it on if needed, usually when a stat is 100% its over a small sample so there is no real difference between 99 and 100 except the formatting is better with 2 digits



Session Winnings Stat is on table but no graph and no value - blank window

and I have no mixed hands from zoom and normal hands at zoom table ... some reported here they have mixed hands...
have "Include Hands from other Limits" ticked

send you the log

Can you also post a screenshot so i know for sure were testing the right section

fozzy71
03-22-2012, 10:41 PM
Running .6509, everything seems to be alright. And PokerStars isn`t running as admin, still i have to turn it on?

I would personally suggest you always run any/all poker related apps as admin. If everything seems OK you can probably leave it as is, but if you notice any problems or lag please set it to run as admin before you report the problems or send log files.



btw, morny, who is responsible for the popups in your team? I`d like to contact him and discuss 2 annoying bugs.

Please feel free to start a new thread or send them to our normal support email address and we will address any issues with the popups you have.


Really nice work guys, the Hud is superfast on the zoom tables :) But it somehow shows a 99% when there would actually be a 100% (for example: guy steals 99% in Hud ,however, i have only one spot in a stealing position and he raised in that spot...
Actually a minor bug imo, just wanted to report.

I am sorry for the confusion. This is a new option we added by request to the HUD and it is set ON instead of OFF by default.

HUD Options > Config Properties > General Settings > [ ] Cap % to 99%

*This is the bug I mentioned earlier that might hold up the forum release but we decided to get the release on the forums asap instead of holding it up again. We will try to make sure this is resolved before this is made live for all users.



Session Winnings Stat is on table but no graph and no value - blank window

and I have no mixed hands from zoom and normal hands at zoom table ... some reported here they have mixed hands...
have "Include Hands from other Limits" ticked

send you the log

I have found your log file in our email system and forwarded a copy to Morny.

escobario
03-22-2012, 10:46 PM
i get an error when i start it up while playing at the tables "thirtytwobitIPC.exe has encountered a problem and needs to close"

then it doesnt seem to update at all (the hud i mean)

an unrelated issue (or maybe im being dumb) is that i bought HEM2 a couple days ago, installed it and it seemed to work fine. when i downloaded your link there it seems to only work as a trial version? and when i open HEM2 now from its installed folder it says its the trial version (and my cdkey didnt work).. not too concerned about it atm cos im probably not doing something right!

thanks for all the hard work

p.s. oh and version 6518

morny
03-22-2012, 10:57 PM
If that crashes it wont work, Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having and put Zoom Issues for Morny in the subject.

also please try and register HM2 again and if it doesnt work Please send your Reg.log file from the C:\Users\YourName\AppData\Roaming\HoldemManager folder folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.
If your Windows is hiding known file extensions the file will simply be called 'reg'.

chenkev
03-22-2012, 11:04 PM
Thanks for the release.

I'm also getting the no hero stats at the table error.

More importantly, every time I mouseover any player's HM notes icon I get an error popup:

Microsoft .NET Framework
Unhanded exception blahblah
Value '0' is not a valid value for Interval. Interval must be greater than 0.
Parameter name: Interval.

I've tested with both caddy on and off, and it always happens.

NakiMan
03-22-2012, 11:07 PM
Had to set Pokerstars update as administrator to run, now going great, thanks. Using Windows 7.

fozzy71
03-22-2012, 11:18 PM
Thanks for the release.

I'm also getting the no hero stats at the table error.

More importantly, every time I mouseover any player's HM notes icon I get an error popup:

Microsoft .NET Framework
Unhanded exception blahblah
Value '0' is not a valid value for Interval. Interval must be greater than 0.
Parameter name: Interval.

I've tested with both caddy on and off, and it always happens.

Reinstall Microsoft .NET Framework:

If Vista/XP:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Then download 4.0 here - Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details (http://www.microsoft.com/download/en/details.aspx?id=17851)


If Windows 7:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992)

Make sure windows is still fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com



Had to set Pokerstars update as administrator to run, now going great, thanks. Using Windows 7.

Thank you for letting us know it solved your problems and everything is going well so far.

morny
03-22-2012, 11:19 PM
Thanks for the release.

I'm also getting the no hero stats at the table error.

More importantly, every time I mouseover any player's HM notes icon I get an error popup:

Microsoft .NET Framework
Unhanded exception blahblah
Value '0' is not a valid value for Interval. Interval must be greater than 0.
Parameter name: Interval.

I've tested with both caddy on and off, and it always happens.

Well try and duplicate that exception and get it fixed, thanks for the report


Had to set Pokerstars update as administrator to run, now going great, thanks. Using Windows 7.

Thanks for letting us know

derders
03-22-2012, 11:20 PM
Thanks for the release.

I'm also getting the no hero stats at the table error.

More importantly, every time I mouseover any player's HM notes icon I get an error popup:

Microsoft .NET Framework
Unhanded exception blahblah
Value '0' is not a valid value for Interval. Interval must be greater than 0.
Parameter name: Interval.

I've tested with both caddy on and off, and it always happens.

Chenkev,

do you have tried to update NC latest too? I don't know how long you have not done this
http://wiki.assaultware.com/How-to-make-sure-you-have-the-very-latest-NoteCaddy-build.ashx


Morny

had reported a .NET Framework error in the afternoon per mail
hover over badges works now (for me on Windows 7 64bit)
wanted to let you know this

Restovrator
03-22-2012, 11:28 PM
thirtytwobitIPC.exe error and statistics for the previous table

pontylad
03-22-2012, 11:40 PM
hey guys, 1 minor thing i've noticed is some players being shown with a vpip of 99 after 2 hands etc when should be 100 etc. not a big issue just thought you should know.

edit* a lot of stats showing as 99 not 100

Re:Flex
03-22-2012, 11:47 PM
showing as 99 not 100
HUD Options -> Config Properties -> [ ] Cap % to 99%

pontylad
03-22-2012, 11:48 PM
u the man, ty

morny
03-22-2012, 11:55 PM
What operating system and Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having with subject Zoom Issues for Morny

morny
03-22-2012, 11:57 PM
regarding the thirtyTwoBit.exe error, What operating system and Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having with subject Zoom Issues for Morny

SilkCut
03-23-2012, 12:30 AM
Played around 2k hands, everything seems to work perfectly! :) Good work guys!

chenkev
03-23-2012, 12:36 AM
Ummm, so I followed your instructions...

Now when I try to start HM it gives me the error:

A valid license for HM was not found.
HM will now exit.

:S



Reinstall Microsoft .NET Framework:

If Vista/XP:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

Then download 4.0 here - Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details (http://www.microsoft.com/download/en/details.aspx?id=17851)


If Windows 7:
1) Download and run this uninstaller - http://videos.holdemmanager.com/dotnetfx_cleanup_tool.zip
2) Install this one: Download: Microsoft .NET Framework 4 (Web Installer) - Microsoft Download Center - Download Details (http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992)

Make sure windows is still fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

If you continue to have problems, please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com




Thank you for letting us know it solved your problems and everything is going well so far.