View Full Version : Error when starting HEM
UnitedAs1
10-29-2009, 07:55 PM
Ok Im helping a person sorting out his HEM but I've never come across this problem,
It doesn't start when I click continue
He is using Windows XP just to let you know,
http://i455.photobucket.com/albums/qq273/si777/error.jpg
I think you may want to do a Team Viewer session with because he is not that computer illiterate and may not know some of the stuff you want him to do, and as I may not be here.
Here is his skype name just introduce yourself and he will accept you
This is his skype name - charlitosway
fozzy71
10-29-2009, 08:00 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
Make sure your video card drivers and windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 installed.
If that doesnt help you can try a reinstall using revo.
1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
If that doesnt help Please email support@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.
Powered by vBulletin® Version 4.2.3 Copyright © 2024 vBulletin Solutions, Inc. All rights reserved.