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RayBerlin
10-29-2009, 04:57 PM
When I start HM and the press AutoImport, its sending me an error.
I made a virusscan, rebooted, updated..whatelse can I do?


Thank you

fozzy71
10-29-2009, 08:54 PM
What error? A virus/trojan warning? That is a false positive. What firewall and anti-virus do you use? What operating system?

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

RayBerlin
10-29-2009, 09:57 PM
I updated, deleted the files from the folder, rebooted and still got this problem.
When I start HM, then press Autoimport an Error message from Windows shows up, that HMImport has to close and I can decide to send a report to Microsoft or not.
I'm using Windows XP.

fozzy71
10-30-2009, 01:27 AM
Make sure your windows auto updates are fully updated. Make sure you have Microsoft .NET Framework 3.5 SP1 installed.

If that doesnt help try a reinstall of HEM

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.

RayBerlin
10-30-2009, 08:34 AM
Hi there,

I did it like u told me, step by step...
Then I started HM, added the FTP + Cake folder, played a while and then the HMImport Error shows up.
So whats the next step?

I just found out, that it is no problem to import the HandHistory manuell..only if I try to use the Autoimport the error occurs.
so, no autoimport, no HUD, so update Stats..correction : the manual import just works 3-4 times, then the same error occurs

netsrak
10-30-2009, 11:14 AM
Are you posting in the Pokerstrategy forum too?

RayBerlin
10-30-2009, 11:20 AM
Are you posting in the Pokerstrategy forum too?
Yes I do..

fozzy71
10-30-2009, 11:38 AM
Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

RayBerlin
10-30-2009, 12:18 PM
Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Please www.7zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

everything is sent..Thank you

fozzy71
10-30-2009, 08:36 PM
Should be fixed in Beta 42, it's definitely because of Cake hands

RayBerlin
10-31-2009, 01:00 AM
Like I told you, I updated the Beta42 and had the problem. But I deleted the cakepoker handhistory from AutoImport and HM is working great.
Can it be, that the new update from Cake force these trouble??
Or is there no more support from HM for Cake?

RayBerlin
11-09-2009, 11:18 AM
Hi there,

I updated my HEM, but still cant import the Cake Hands. When will this be fixed?

fozzy71
11-09-2009, 12:06 PM
I have forwarded this thread to my support manager for a reply.

fabio
11-12-2009, 06:20 PM
please email the cake hands you cant import to support@holdemmanager.net with a link to this thread

Rvg72
11-14-2009, 08:36 PM
Thanks, this is fixed in 1.10. The problem is actually due to Cake dealing the same card twice in one hand due to hand corruption. Take a look at this hand and notice that it is actually two hands squished into one... I am now adding extra checks for Cake to avoid the crash.

Hand#2033012320000855 - Macau (6-max) 12320 -- $0,10/$0,20 PL Omaha -- 2009.10.29 - 20:21:45
Seat 5: Hero ($40,15 in chips)
Seat 6: baby***6 ($12,45 in chips) DEALER
Seat 7: Kloo***7 ($19,20 in chips)
Seat 8: Sing***8 ($12,70 in chips)
Seat 9: gamb***9 ($15 in chips)
Seat 10: Badb***10 ($20 in chips)
Kloo***7: posts small blind $0,10
Sing***8: posts big blind $0,20
Dealt to Hero [Js,7h,Kh,9h]
Hero: folds
baby***6: calls $0,20
Kloo***7: folds
Sing***8: checks
*** FLOP *** [3d,4s,6d]
Dealt to Hero [Ad,4h,Qs,3h]
Hero: folds
baby***6: calls $0,20
Kloo***7: calls $0,20
Sing***8: calls $0,10
gamb***9: checks
*** FLOP *** [Js,5h,9d]
Sing***8: bets $0,80
gamb***9: folds
baby***6: folds
Kloo***7: calls $0,80
*** TURN *** [Qc]
Sing***8: checks
Kloo***7: bets $0,60
Sing***8: calls $0,60
*** RIVER *** [2c]
Sing***8: checks
Kloo***7: checks
***SHOW DOWN***
Kloo***7: shows [Jh Kd 5c 2h] (Two Pairs, Jacks and Fives )
Sing***8: shows [Kh 9c 6s Jc] (Two Pairs, Jacks and Nines )
Sing***8: wins $3,42 with Two Pairs, Jacks and Nines

gmoney21
11-15-2009, 01:43 AM
Im having the same problem on cake, the cake software froze up for like a min, then all of the sudden "HMimport has stop working" but im on Windows Vista.......... where do I get 1.10?? I can't use auto import at all now without it instantly freezing.

gmoney21
11-15-2009, 02:26 AM
Here is what it shows me when I try to close the program
http://img12.imageshack.us/img12/7933/hemerror.jpg
This shows up when I open HEM and then try to click auto import
http://img694.imageshack.us/img694/519/hmerror1.jpg

http://img190.imageshack.us/img190/458/hmerror3.jpg

I just started playing on Cake 2 days ago, and use to play on Stars and never had any problems, then Cake software froze and HEM froze and now I can't auto-import!

EDIT: heres what it says in the error box


See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.InvalidOperationException: Collection was modified; enumeration operation may not execute.
at System.Collections.ArrayList.ArrayListEnumeratorSi mple.MoveNext()
at System.Windows.Forms.Application.ExitInternal()
at System.Windows.Forms.Application.Exit(CancelEventA rgs e)
at System.Windows.Forms.Application.Exit()
at HoldemManager.frmMainNew.a7(Object A_0, EventArgs A_1)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Obje ct key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(Eve ntArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(Eve ntArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(M ouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventIntera ctive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(Event Args e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEven tArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(M ouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Mes sage& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4200 (NetFxQFE.050727-4200)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.9.1.0
Win32 Version: 1.9.1.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 7.9.9.3
Win32 Version: 7.9.9.3
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3751
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
LeakBuster2.5
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/LeakBuster2.5.DLL
----------------------------------------
HEMGUI
Assembly Version: 1.0.9.75
Win32 Version: 1.0.9.75
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HEMGUI.DLL
----------------------------------------
KeyGenerateClassLibrary
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/KeyGenerateClassLibrary.DLL
----------------------------------------
GlassButton
Assembly Version: 1.3.2.29932
Win32 Version: 1.3.2.29932
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/GlassButton.DLL
----------------------------------------
EnhancedWebBrowser
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/EnhancedWebBrowser.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.4.31904
Win32 Version: 5.1.4.31904
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.12.0
Win32 Version: 2.0.12.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.16
Win32 Version: 1.0.0.16
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 1.98.4.0
Win32 Version: 1.98.4.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
Microsoft.mshtml
Assembly Version: 7.0.3300.0
Win32 Version: 7.0.3300.0
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.mshtml/7.0.3300.0__b03f5f7f11d50a3a/Microsoft.mshtml.dll
----------------------------------------
Acid Library
Assembly Version: 1.3.2734.23020
Win32 Version: 1.3.2734.23020
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Acid%20Library.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

netsrak
11-15-2009, 07:13 AM
Please update to 1.09.02 and if that doesnt help i suggest you do a complete reinstall:
http://forums.holdemmanager.com/showthread.php?t=20816

gmoney21
11-15-2009, 07:19 PM
Please update to 1.09.02 and if that doesnt help i suggest you do a complete reinstall:
http://forums.holdemmanager.com/showthread.php?t=20816

Thanks for the quick reply, I tried updating to 1.09.02, but it still froze. So then I went to the link you provided, followed EVERY step to uninstall and reinstall using that revo uninstall program, STILL HmImport froze. Finally I went to the cake handhistory folder and deleted the current handhistory files they had there, and BAM holdem manager is working perfectly fine again :eek:. Stupid cake :mad:

Thanks for the help, and if anyone has this problem hopefully this will help them fix it.

fozzy71
11-15-2009, 08:53 PM
Wow, I am amazed a stuck HH would cause that type of error. Thanks for the info.