PDA

View Full Version : Sudden Licensing Issues?



oshjay
10-28-2009, 11:55 PM
Sent support this email, wondering if I can get a quicker response here though...

---

I'm a longtime user of HEM. I'm receiving a license error all of a sudden. I have been using HEM all day (Wednesday) without issues. I only have two copies registered (desktop and laptop) and have never shared my serial number with anyone.

I just went to dinner and when I came back and tried to load HEM, I received the error:

"There are issues with your license. Here are some tips to help get you up and running:"

When I go to http://www.holdemmanager.net/Registration to manage my licenses, I cannot login with my username ("xxxxxx"). When I click the Forgot Password link (even though I believe I have the right password, I chose to try and recover it), it says "We were unable to access your information. Please try again.".

What is going on here?

Please help, as I'd like to play this evening and rely a lot on HEM...

My serial number is: PR2-XXXXX-XXXXX-XXXX-XXXX

Also, I'm using the latest beta -- v1.09 Beta 42.

Thanks

oshjay
10-29-2009, 12:16 AM
Nevermind, fixed this. Local security policy change was the problem.