danarong
10-28-2009, 08:55 PM
Hi
Just got the software, have followed instructions as accurately as possible, but in spite of my hand histories seeming to be in the correct place, they aren't being imported into HM and so I can't use the HUD or access any data/stats.
Would really appreciate some help.
Thanks in advance for reading.
Here are the questions the FAQ section told me to include.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Pokerstars - have only tried NLHE and not tried further sites.
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
Sort of, it shows the tables I'm playing at, and it is sending my hand history to the corect folder, so I think this side of things must be working.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
No. The config folder has lots of files in it, not sure which one to attach.
Just got the software, have followed instructions as accurately as possible, but in spite of my hand histories seeming to be in the correct place, they aren't being imported into HM and so I can't use the HUD or access any data/stats.
Would really appreciate some help.
Thanks in advance for reading.
Here are the questions the FAQ section told me to include.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.08.04
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Pokerstars - have only tried NLHE and not tried further sites.
2a) Have you clicked the Start Auto Import Button?
Yes
3) Have you the settings exactly as per the FAQ for your site?
Yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
5) Are the hands being imported into Holdem Manager?
No
5a) Do they import if you create a new database?
No
6) Have You Tried the Table Finder and did it work?
Sort of, it shows the tables I'm playing at, and it is sending my hand history to the corect folder, so I think this side of things must be working.
7) If you open the HH are they written in English?
Yes
8) If your using Vista have you UAC disabled?
Yes
9) Have you attached the holdemmanager.config file?
No. The config folder has lots of files in it, not sure which one to attach.