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ßâÞßȶ
10-28-2009, 09:04 AM
My name at pokerstars is ßâÞßȶ

When i try to enter my hero name it can't find it

I think the characters of my name are the problem

My HH name is perfect, But when i am in a game is shows my name really weird

Like _f_f_f_ but the f's are weird also

How can i fix this so i can enter my pokerstars name ßâÞßȶ

Thanks

fozzy71
10-28-2009, 01:37 PM
I have forwarded this thread for a reply.

fozzy71
10-28-2009, 01:44 PM
*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21

ßâÞßȶ
10-28-2009, 06:20 PM
Tried all that and still can't enter a Hero Name

For some reason when i enter letter like A B C in enter hero name it finds all A named B names C names and so on

But when i enter the letter ß to find ßâÞßȶ it finds nothing so i can;t enter my hero name for pokerstars

What now?

Thanks

ßâÞßȶ
10-28-2009, 06:38 PM
Found my name on Active players list

It starts with à and looks like picture below..

Should i just use what it thinks as my name for my Hero name?

http://i38.tinypic.com/33epoi9.jpg

Stars name = ßâÞßȶ

HEM sees my name as the picture..

What to do?

fozzy71
10-28-2009, 07:08 PM
I have forwarded this thread to the developer for a reply.

Yes, try using the name it thinks you are, if you can search that name. The developer should also reply soon.

ßâÞßȶ
10-28-2009, 07:19 PM
Ok thanks

Rvg72
10-28-2009, 10:59 PM
Hi, can you send some hands to support@holdemmanager.net and in the subject put "Hands for Roy"

I'll see what we can do about this

Thanks,
Roy

ßâÞßȶ
10-28-2009, 11:27 PM
ok, will do as soon as i can, thanks

ßâÞßȶ
10-28-2009, 11:33 PM
Hi, can you send some hands to support@holdemmanager.net and in the subject put "Hands for Roy"

I'll see what we can do about this

Thanks,
Roy

Do i attach a file or just copy and paste HH in text format?

ßâÞßȶ
10-28-2009, 11:38 PM
Hi, can you send some hands to support@holdemmanager.net and in the subject put "Hands for Roy"

I'll see what we can do about this

Thanks,
Roy

Do i attach a file or just copy and paste HH in text format?

fozzy71
10-29-2009, 12:46 AM
Please zip and attach the original hand files.

ßâÞßȶ
10-29-2009, 12:47 AM
ok ty

ßâÞßȶ
11-09-2009, 04:23 AM
Please zip and attach the original hand files.

Ok done, May i ask if this has been fixed?

I need this name error fixed if I'm going to purchase this product.

I only have a few days left on trial and wont pay if it's not fixed.

Also i won a tournament for 6k, I am like 11k up in MTT but it shows me at a loss in HEM, Does the tourney tab show correct wins?

Anyway I'm guessing the wrong values are due to the program seeing my name incorrectly.

Has Roy looked at my name and will my name be seen with new update?

Thanks

netsrak
11-09-2009, 05:21 AM
I'll forward it to Roy for a statement