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View Full Version : HEM not showing amount of winnings accuratley.



syreno
10-28-2009, 08:03 AM
Hey there, I've noticed lately that the amount of winnings on my HEM reports and my actual online bankroll winnings are not reflecting one another accurately.

It is not a huge difference (2-3 buy-ins) but perhaps over time this gap will probably increase. I mega-table and I think during some of my pots I may have closed the table before it registered in HEM.

It shouldnt be too big of a problem but I think after many more sessions this inaccuracy of winnings may become significant. I do try to consciously wait until HEM registers the result, but over a 100k hand sample there is a slip up here and there.

Is there any way to fix this?

fozzy71
10-28-2009, 11:30 AM
If you think you have failed to import hands into HEM, email support@yourpokersite and ask them to send you all of your hand histories AND tournament summaries to import to HEM.