Ice
10-28-2009, 01:53 AM
Hello. I find myself having to post in the forum to get myself an answer for why I have not received a license yet, which purchase is confirmed.
I have both emailed support, and the sales dep. I have not yet received an answer about the delay.
Forgive my impatience, but I reckon your support should be capable of emailing me about this issue at least once in a 15 hours timespan. When I purchased the upgrade, the software had a popup box, which notified me that I'd receive my license within 12 hours.
Edit. I have now browsed trough the search function. Seems that moneybookers may cause a delay?
I understand different working hours, but I expect your company to keep your own promises towards customers. I can also understand if the license is in fact delayed because of some technical issues.
What I do not understand on the other hand, is why your support haven't replied by mail within 16 hours.
Transaction ID: 197573256.
Not pissed or anything, I'm just all stressed out as I am heading for work, and I soooo badly want my HEM working when I come back home! Like an xmas present, you know?
I have both emailed support, and the sales dep. I have not yet received an answer about the delay.
Forgive my impatience, but I reckon your support should be capable of emailing me about this issue at least once in a 15 hours timespan. When I purchased the upgrade, the software had a popup box, which notified me that I'd receive my license within 12 hours.
Edit. I have now browsed trough the search function. Seems that moneybookers may cause a delay?
I understand different working hours, but I expect your company to keep your own promises towards customers. I can also understand if the license is in fact delayed because of some technical issues.
What I do not understand on the other hand, is why your support haven't replied by mail within 16 hours.
Transaction ID: 197573256.
Not pissed or anything, I'm just all stressed out as I am heading for work, and I soooo badly want my HEM working when I come back home! Like an xmas present, you know?