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View Full Version : HUD/ t.m. stops tracking after 5-6 hands...



dioptrics
10-28-2009, 12:57 AM
HUD/ table manager stops tracking after 5-6 hands... i have tried changing the UAC already, and that helped for the first game i was in, but now its doin the same thing again. any thoughts??? ive tried reading the FAQ and manual but it is set up exaclty as it says (to my knowledge) Im on vista if that makes a diff, but soon to be on win 7.

fozzy71
10-28-2009, 02:00 AM
You are using an old version. Please update to the latest beta from the link in my signature. If that doesn't work please answer the questions in the 'HUD not working' link.

dioptrics
10-28-2009, 02:42 PM
ok, here u go

1) What version of Holdem Manager are you using?
1.08.04


2) a. What poker site are you playing on and does the problem occur on more than one site?

b. Which type of game(s) are you playing? NL, FL, Omaha, SnGs, MTT
NL
c. Have you clicked on the Start Auto Import button?
yes


3) Often times, it is one setting or one box that has not been selected that causes the problem. Please see our detailed FAQs on configuring Holdem Manager to work with select poker sites to make sure that your HUD is set up properly for your selected poker site.

i have set it up exactly as shown to the best of my knowledge

4) Check to see if the hand histories are showing up in the correct folder.

In Holdem Manager, navigate to Options > Configure Auto Import Folders and verify that the location of the folder Holdem Manager checks for is the hand histories folder of your poker client.

While playing, go to that folder on your PC and see if new hand histories that correspond to the tables your playing at are showing up. This is not relevant where the site uses a database like on Ongame or Prima.

If you can see the hand histories, right-click on the hand history, choose Properties and you should see the location of the hand history. Please highlight that location and copy and paste that location into the answer. This can be done by highlighting the text by holding down the left mouse button while highlighting the text and then right-clicking while the text is highlighted and choosing copy and then paste it into the forum.

C:\Program Files (x86)\Full Tilt Poker\HandHistory\Dioptrics

4) If the hand histories are not showing up in the folder, then go back to the FAQ, as they should show you how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to.

they are

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder.

Are the hands being imported into Holdem Manager? Test this by playing a couple of hands and then going to the Reports tab in Holdem Manager. Navigate to Filter > Clear and for the date filter choose today. Do the hands that you just played import successfully?

they are importing, they just stop for no reason after about 5-9 hands

5a) If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database.
tried creating a new database, didnt work


6) Have you tried the Table Finder and did it work?
no, it says i have no attached tables


7) If you open the hand history files, are they written in English? Note that they should be. If you have problems with SnGs and/or MTTs please try it with the english client of your pokersite.

yes

8) Make sure UAC is disabled and unselect it and restart if it is.
it is


9) Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

fozzy71
10-28-2009, 03:23 PM
ok, here u go

1) What version of Holdem Manager are you using?
1.08.04

.......

1) Clear your web cache, and download the beta update again, from the link in my signature, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder

It sounds like you installed HEM to a non-default installation drive/partition.