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thesantini
10-27-2009, 06:11 PM
1) using the version of HEM downloaded from HEM.net last night.

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

NL holdem on ABSOLUTE.
2a) Have you clicked the Start Auto Import Button?
YES
3) Have you the settings exactly as per the FAQ for your site?
YES
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
YES
5) Are the hands being imported into Holdem Manager?
YES
5a) Do they import if you create a new database?
YES
6) Have You Tried the Table Finder and did it work?
It finds the tables, but does not display stats.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
YES
9) Have you attached the holdemmanager.config file?

fozzy71
10-27-2009, 07:30 PM
1) using the version of HEM downloaded from HEM.net last night.
.......

It sounds like you are only using 1.08.04? Please update and make sure your HEM says beta 41 after updating.

1) Clear your web cache, and download the beta update again, from the link in my signature, with another browser if possible.
2) Right-Click > Save Link As to save it to a different folder.
3) Reboot, and run the installer first thing.
4) Make sure the update is installing to the proper \holdem manager folder


To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.