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averoniquek
10-26-2009, 10:13 AM
Hello everyone and sorry for my english...

I'm a new user of HM, i play on pacific poker and HM import only my hand with no K no Q and no J !!

78 or A10 is imported but K9 or AQ doesn't...

is someone can help me ?

Thanks for your answers...

fozzy71
10-26-2009, 11:16 AM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Make sure your HEM titlebar says beta 41

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If that doesnt work, try a new DB:

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21



If they still dont import properly Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net/

averoniquek
10-26-2009, 12:33 PM
i've try the first solution, but it doesn't work much more..
i've try to import hand with trial "pacific hand grabber" and with this it work perfectly...
is it help you to know where does it come from ?

averoniquek
10-26-2009, 12:43 PM
i've try a new database too it doesnt work...
in preflop cards i've always only card between A to 10 not any K Q or J...

Rvg72
10-26-2009, 04:11 PM
Hi, it looks like your client is not saving hands in English – here it shows a line the HM can’t import. You will need to change it to english

averxxxxx shows [ Vcarr., Vt ]

Roy

averoniquek
10-27-2009, 02:11 AM
Ok it works now thanks for your rapidity !