session hands getting reset...

[puchium]

5498154991

yeah... after a while sometimes they reset...

[puchium]

550115502155031

look at kes777 stats on all 3 pictures... and I sometimes get that error on the 3rd picture...

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

--

Update to: http://www.holdemmanager.com/Downloads/6413_Hm2AutoUpdate.exe


Dbl left click on stats to switch to session stats, (they will turn red)
Dbl right click to reset session.
Is it possible you've double left clicked, resetting the session stats?

[puchium]

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

--

Update to: http://www.holdemmanager.com/Downloads/6413_Hm2AutoUpdate.exe


Dbl left click on stats to switch to session stats, (they will turn red)
Dbl right click to reset session.
Is it possible you've double left clicked, resetting the session stats?

hello thanks for the reply, i'm on w7, allowed both on the firewall, HM2 was already allowed, currently using ad-aware, the UAC is on never notify, do have some updates pending will get to that now... but when I right click the exes I can run them as admin but I can't find the option to always run them as admin on the compatibility tab...

[Patvs]

Rightclick on the .exe--> properties
In the properties--> compatibility tab---> you should have the option "privilige level, run this program as an administrator".

(just turning off UAC and rebooting, will have a similar effect)

[puchium]

it happens without me getting the error on the ss

[puchium]

5600156011

bottom left table @ evGINY9

[puchium]

5602156031

top left table. all players

[Patvs]

Update to:
HM2: http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6470.exe

[puchium]

5643156441

top left... tontaysola and dimitry frost... and dimitry frost at HM2....

I updated to that above and today got an update from HM2... this is getting annoying, just saying...

[puchium]

both of the session hands and total hands are reseting...

[Patvs]

Dbl left click on player to switch to session stats,
Dbl right click to reset session.


Is it possible you accidently reset the session?
Update to http://www.holdemmanager.com/Downloads/Hm2_2.0.0.6483.exe
Try reimporting your hands into a new database.

[puchium]

no it's not possible that I reset the session hands... the total hands also reset... I use the left click to check between... how is it possible that a villain has more session hands than total hands....

how do i reimport my hands to a new database....

[puchium]

look i just downloaded the update and did not click anything 56641 look at lory87k stats...

[rmarquez]

look i just downloaded the update and did not click anything 56641 look at lory87k stats...
Same problem here, after the update HUD just stop showing up stats and whats weird its that on my data base info it says i have hands tracked from over 200,000 players but on the tables doesnt show any

[puchium]

now there are more total hands at the table than in HM2... look at kes777 stats..56661

[Patvs]

how do i reimport my hands to a new database....

Home tab--> Database--> create a new database

[puchium]

I created a new database without importing any hands... the problem still persist...

[puchium]

look i'm really getting tired of this... it's been almost 15 days and you can not still fix the problem... I'm losing b/c of this and you guys sold me a product which you claimed to be finished but it seems to be in beta... if this doesn't get fixed by the end of the month you guys need to find a way to compensate me... this is outrageous you guys are basically stealing money from someone saying that your product is finished and misleading them to buy what you claim to be a finish product but it is not... I believe there is enough ground for legal action and I will not be putting a nice word out for HM in general because of this. So either you fix the problem and get me some kind of compensation or i'll have to take action.

[fozzy71]

I am sorry for the problems. This bug is very frustrating for us as well as we have not been able to fix it yet and it is very random.

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/questions/1431/How+is+a+new+database+created+in+Holdem+Manager+2% 3F

*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/81/Options+%7B47%7D+Hand+Importing+%7B47%7D+Manual+Ha nd+Importing


If you continue to have problems, please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

[puchium]

I am sorry for the problems. This bug is very frustrating for us as well as we have not been able to fix it yet and it is very random.

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/questions/1431/How+is+a+new+database+created+in+Holdem+Manager+2% 3F

*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/81/Options+%7B47%7D+Hand+Importing+%7B47%7D+Manual+Ha nd+Importing


If you continue to have problems, please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

Thank you.

I created a new database and it did not work.

I uninstalled HM2 and postgre and installed poker tracker 3 and postgre. I imported my hand histories (all of them) to Poker Tracker 3 and they worked fine.
Then I installed HM2, I even downloaded it again. and imported my hand histories to a new database (I had to create one since it was just installed). the problem still persist.
there are no windows updates available, absolutely no updates... windows is in english format (USA).

I'm in UTC -4 atlantic time canada. I think EST is the same at the moment. I'm available any weekday from 1:30pm - 8:00pm

Thanks.

[rmarquez]

Thank you.

I created a new database and it did not work.

I uninstalled HM2 and postgre and installed poker tracker 3 and postgre. I imported my hand histories (all of them) to Poker Tracker 3 and they worked fine.
Then I installed HM2, I even downloaded it again. and imported my hand histories to a new database (I had to create one since it was just installed). the problem still persist.
there are no windows updates available, absolutely no updates... windows is in english format (USA).

I'm in UTC -4 atlantic time canada. I think EST is the same at the moment. I'm available any weekday from 1:30pm - 8:00pm

Thanks.
I also download it yesterday PT3 and spend the entire day importing my data base (HHS) and since today its working great

[fozzy71]

Thank you.

I created a new database and it did not work.

I uninstalled HM2 and postgre and installed poker tracker 3 and postgre. I imported my hand histories (all of them) to Poker Tracker 3 and they worked fine.
Then I installed HM2, I even downloaded it again. and imported my hand histories to a new database (I had to create one since it was just installed). the problem still persist.
there are no windows updates available, absolutely no updates... windows is in english format (USA).

I'm in UTC -4 atlantic time canada. I think EST is the same at the moment. I'm available any weekday from 1:30pm - 8:00pm

Thanks.

I just sent an email to you at the address you used to create this forum account and forwarded it to our remote support technicians so one of them can schedule a meeting with you.