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thompsongt
10-26-2009, 03:38 AM
Stars hands are still getting imported fine and the HUD is working on FTP ONGAME and UB but not on stars. The table manager is showing the stars tables but stats are not popping up and it always lists the players as 0/6 no matter what type of table I am sitting at. It stopped working following the update that fixed the virus alert problem although I am just getting around to posting this now as in the past future updates have always fixed any problems.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12? 1.09 41

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site? All types of stars tables PLO NLH MTT's

2a) Have you clicked the Start Auto Import Button? Yes

3) Have you the settings exactly as per the FAQ for your site? Yes

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ? Yes

5) Are the hands being imported into Holdem Manager? Yes

5a) Do they import if you create a new database?

6) Have You Tried the Table Finder and did it work? Does not work

7) If you open the HH are they written in English? Yes

8) If your using Vista have you UAC disabled? Yes

9) Have you attached the holdemmanager.config file? No I can't figure out how to.

netsrak
10-26-2009, 05:29 AM
Please use the paper clip symbol above the message box when posting a message and attach the file holdemmanager.config from the config subfolder of your holdemmanager.installation.

thompsongt
10-26-2009, 08:53 AM
ok this the correct file?

netsrak
10-26-2009, 09:09 AM
I don't see the Auto-Import settings for Stars, did you forget them?

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=147
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=29

Btw. interesting archive path - Linux?

thompsongt
10-26-2009, 10:34 AM
Yea at some point had to change them from the default location so they are going to the hhps folder. I am running Vista on Parallels 4.0.

netsrak
10-26-2009, 04:56 PM
Please try with a path in the local file structure c:... I'm not sure if this can be a problem.

thompsongt
10-27-2009, 12:10 AM
Yea changing that fixed the problem. Thanks for the help.

sethjs
10-27-2009, 04:13 AM
Hi, I recently installed the software and tried using it while I played 6 player tables .25/.5 NL at poker stars. The hand history from poker stars is saving in the file on my computer and it says that the files are being imported to the hold em manager, however, there are errors with the import because it does not allow me to see any of the stats. I have windows vista and I already changed the UAC, but it is still not working. Please let me know what I need to do to get the software to display stats with poker stars. Thank you.

netsrak
10-27-2009, 07:01 AM
Please try updating to the latest beta version from the link in my signature.

If you have Vista/Windows7, please verify that UAC is still off. If it is on, please turn it off and reboot. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

If that doesn't help, please answer and post these questions: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174