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Maukra
10-25-2009, 01:25 PM
Since a week or so I am not getting stats on Full Tilt. Think it has to do with a software update. I downloaded the latest HM patch but its still not working. Any ideas?

fozzy71
10-25-2009, 02:12 PM
Please update to the latest beta from the link in my signature. If that doesn't work please answer the questions in the 'HUD not working' link.

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the popup menu. Windows 7 you MUST set all the executables to always run as admin.

Maukra
10-25-2009, 02:36 PM
http://www.holdemmanager.net/forum/showthread.php?p=98078#post98078

Copied to this subforum as requested. Problem is explained in that topic. Dowloading the latest beta did not help.

fozzy71
10-25-2009, 04:13 PM
http://www.holdemmanager.net/forum/showthread.php?p=98078#post98078

Copied to this subforum as requested.

:confused:

I dont think I asked you to post your next reply in a new thread.

Please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174


Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

Maukra
10-25-2009, 04:17 PM
Woops looks like I misread that. Multi-tabling atm....Thanks for the help I will look into it later.

Maukra
12-06-2009, 03:31 PM
Okay I think I know what the problem is but I don't know how to solve it. In cashgames HM does work, so its not a technical issue. I think I have to change some settings in the HUD configuration. Can anyone help?

Patvs
12-06-2009, 06:51 PM
Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73

Are you playing SNGs/MTTs where the HUD doesn't work??
Go to HUD OPTIONS--> PLAYER PREFERENCES--> USE for, make sure the site is set to FULL TILT, TOURNEY is also selected, the seating preferences are correct, and the tables show up in the Table Manager

Maukra
12-06-2009, 07:14 PM
I've done what you said and still no stats. I use XP. The hud I use is one I configured myself. I made sure its the only one thats used atm, to make sure that there isn't another hud being used instead. Any ideas as to what I can do now?

Patvs
12-06-2009, 07:20 PM
pm sent

fozzy71
12-06-2009, 07:24 PM
Please attach your prefs.xml file from C:\Program Files\RVG Software\Holdem Manager\Config folder. If your extensions are off you'll just see a file called prefs. To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.