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JellyHead
10-25-2009, 05:51 AM
Hi

I've been using HM for a few months now and this problem has just started. When I try to open HM (as administrator) my virus software (Sophos) refuses to allow it to open and gives the following message:

Infected file “C:\Users\Rob\AppData\Local\Xenocode\ApplianceCach es\HoldemManager.exe_v7BC20518\TheApp\STUBEXE\@PRO GRAMFILES@\RVG Software\Holdem Manager\HMImport.exe” belongs to virus/spyware Mal/Generic-A.

I can get HM to load by temporarily torning off Sophos but was hoping there was a better solution???

Thanks

bpran
10-25-2009, 06:02 AM
Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\YourUserName\AppData\Local\Xenocode\Appli ance Cache and delete every folder you can find in there

Empty your recycle bin.

reboot

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe