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spaishoot
03-06-2012, 05:45 PM
WPT is a new poker room ( its same as Party Poker )

I run everythink as Administrator
Hands are importing but in session/reports I dont see any hands anyways ( I changed user )
I Run english version of WPT Poker client
Table finder dont find tables, unless I go in that option with red cross then tables are on list but after I drag cross on the table nothing happens.

SOS Dont kill HM1 !

Patvs
03-06-2012, 08:32 PM
This bug started today, also affecting PartyPoker.
Party changed something in the handhistory formatting.

This will be fixed as soon as possible, also for HM1.

titoy
03-19-2012, 09:33 AM
I just started playing on WPT Poker today hands are importing and i see the reports details also but the HUD is not displaying. And as im reading this thread now i dont know if this is still a bug or did i just miss something to make the HUD work. By the way im using HM1 1.12.01 if this is caused by the bug, is there a fix available now? if not, please help me fix this so i can see the HUD display on the table. thanks!

olliepower
03-19-2012, 10:35 PM
Try the latest version.

Please install the latest version:

http://www.holdemmanager.com/Downloads/HmUpdate.exe

titoy
03-20-2012, 04:59 PM
Try the latest version.

Please install the latest version:

http://www.holdemmanager.com/Downloads/HmUpdate.exe


installed this update but still the same. i can see hands on the reports tab but no HUD on tables :(

Patvs
03-20-2012, 08:22 PM
Try: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_20Mar2011.exe
If that doesn't resolve it email us a handhistory file.

titoy
03-21-2012, 07:04 AM
Try: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_20Mar2011.exe
If that doesn't resolve it email us a handhistory file.

when i updated with this, this is what happened:

567815679156801

HEM won't even start now
so i downgraded it back to the previous update mentioned above by olliepower :(
btw, table manager also does not reflect the tables im on and when i watch a replay of a hand the HUD displays on the replay but not while im on play

olliepower
03-21-2012, 10:23 PM
Hi,

Have you sent us Hand History files? We would like to have them so that we can develop a fix.

Ollie

titoy
03-22-2012, 12:46 AM
not yet. ok ill send you hand history files. where will i get the files? from the folder where my hand history is saved or from the HEM client?

titoy
03-22-2012, 06:42 AM
email sent

olliepower
03-26-2012, 12:31 AM
Thank you!

titoy
03-26-2012, 07:04 PM
hi! an email was sent to me awhile ago and gave me a link for an update(1.12.10_24MAR2012). When i updated my HEM it wont start(not responding) and will prompt an error message "An error occurred while updating your DB (Big pots support): The Connection is broken. Please close down any programs accessing the database and relaunch Holdem manager." 57641 Here is an attached picture of the error. Please help.

Patvs
03-27-2012, 01:08 AM
HM1 update will perform a big database update when you run it.
So ignore any "not responding" error but wait for the program to unfreeze and the database update to finish.
Make sure you have enough free diskspace.
If you have a 40 GB database--> the database update would like 10 GB of free space (to use temporarily)


Run dbcontrolpanel.exe and create a new database, if you get an error upon startup.

titoy
03-27-2012, 02:30 PM
i run dbcontrolpanel.exe and made a new database. after that the 1.12.10 version finally opened. but still no HUD displayed. just frustrating :( please help

Patvs
03-28-2012, 10:47 AM
Update to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_27Mar2012.exe
Make sure the lobby language of the pokerclient is in English.

doublekillss
03-31-2012, 06:47 PM
I have the same problem, the hands are imported but HUD doesn't work, table manager doesn't recognize any tables. I have the exe as administrator and I have the .10 version of HM. Help please.

netsrak
04-02-2012, 04:58 AM
Is your WPT client installed in english language?
It may be necessary to use the table finder:
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

daveron
11-27-2012, 09:25 AM
Hello,

I currently have exactly the same problem - when i search for my WPT player nick it says i played 500 hands, but no hands appear in the hem, also no tourney results are available. The HUD does not work for both SNG and cash games, and table finder does not recognize tables, even if i point them manually. My WPT poker client is in english. I currently have 1.12.10b build, previously had 1.12.11internal and on both i had the same problem.

Patvs
11-27-2012, 04:32 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_21Nov12.exe

Close HM1.
Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
Start HM1.
Then try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD