View Full Version : Noob question

10-22-2009, 02:11 PM
Apologies if this is obvious, but I have hunted high and low for a remedy and am now getting quite frustrated I cannot get this software working !

I am playing pokerstars, my import folder is setup etc, it has imported several thousand hands/ Under tourney tab, the hands are there etc, but there is nothing under the cash tab ?

Any ideas ?!

10-22-2009, 04:04 PM
Are you importing using beta 40?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.

Cash Games > Reports > Click 'Change' and search your name. Do not click the drop-down arrow. That opens a list of previously searched names.

If that doesnt help try a new DB:

*Try creating a new UTF DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, and export/import the hands from the old DB, and then delete the old DB. - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=21