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Politician
09-08-2008, 08:50 PM
Hi,

Just purchased and am having difficulties with the import. I have 18 files and the import program saw them all. It only processed about 5 of the files and reported 850 errors. It moved all 18 files to my processed folder so I know it see's the 18 files then it just can't process all 18 of them. How can I tell what those errors are?

morny
09-09-2008, 08:49 AM
Stars changed their hh format. Easiest way around it is to close HM and update to this patch http://www.holdemmanager.com/downloads/HmUpdate1.06.03b.exe, then create a new database and reimport all those files http://208.109.95.123/faq/?f=146

If they dont import after that move them to a new folder and reimport

Politician
09-09-2008, 08:19 PM
OK I updated the sofware, deteted the database, and reimported the files. It worked better; I only got 15 errors not 850 so that seems to be resolved.

Now Poker Stars HUD is not updating when I am observing tables. It shows up but the data is stale and never updates. I tested this with full tilt and it works fine; but it's not working on Poker Stars.

Thanks

morny
09-09-2008, 08:21 PM
Have you this file added to your auto import folders: C:\Program Files\RVG Software\holdem manger\importing\hem data

Politician
09-09-2008, 08:28 PM
Have you this file added to your auto import folders: C:\Program Files\RVG Software\holdem manger\importing\hem data


Yes I did.

morny
09-09-2008, 09:14 PM
Email me at morny@holdemmanager.net to arrange a teamviewer.com session if that suits