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whitecow
10-22-2009, 03:59 AM
I have created a new database and tried these same steps also.
I have one file in my PS directory when i do the import the file is moved to my Archive directory but it has a Lock on the file.

I am using HEM version 1.08.04
Windows 7

I have UAC turned off in the registry.

Also The import works for Absolute with no problem.

whitecow
10-22-2009, 04:01 AM
Here is one of the hands I tried to import

If i look here C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Logs

I find a 2009-10-22ImportErrors.txt
Here is one of the hands.

PokerStars Game #34342134476: Hold'em No Limit ($0.50/$1.00 USD) - 2009/10/22 2:38:06 ET
Table 'Polonia' 2-max Seat #1 is the button
Seat 1: Moudja ($119.50 in chips)
Seat 2: whitecow ($40 in chips)
Moudja: posts small blind $0.50
whitecow: posts big blind $1
*** HOLE CARDS ***
Dealt to whitecow [Qs 3s]
Moudja: folds
Uncalled bet ($0.50) returned to whitecow
whitecow collected $1 from pot
whitecow: doesn't show hand
*** SUMMARY ***
Total pot $1 | Rake $0
Seat 1: Moudja (button) (small blind) folded before Flop
Seat 2: whitecow (big blind) collected ($1)

netsrak
10-22-2009, 04:05 AM
Please make sure you have the 1.09 beta 40 patch from the link in my signature.

If that doesn't help, or you need help for any reason, please let us know.

whitecow
10-22-2009, 10:58 AM
I now have version 1.09 beta 40

Same result.

netsrak
10-22-2009, 12:34 PM
Please mail some of the original handhistory files with a link to this thread to support@holdemmanager.net

Queenizer
10-22-2009, 06:12 PM
I have exactly the same problem also with the newest beta. Do you have a solution?

fozzy71
10-22-2009, 08:36 PM
I have exactly the same problem also with the newest beta. Do you have a solution?

Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.net and cc me at fozzy@holdemmanager.net

whitecow
10-22-2009, 09:23 PM
I did that this morning.
Sent the file with the HH's

fozzy71
10-22-2009, 10:07 PM
I was quoting/replying to the other poster.

Rvg72
10-23-2009, 07:43 PM
Hi, the hands that were still having errors were play money hands and Holdem Manager will not import play money

Thanks,
Roy

whitecow
10-25-2009, 07:34 PM
When should we hear something back on this?

fozzy71
10-25-2009, 09:23 PM
When should we hear something back on this?

I believe you already have. HEM does not support play money hands.



Hi, the hands that were still having errors were play money hands and Holdem Manager will not import play money

Thanks,
Roy

whitecow
10-25-2009, 11:02 PM
I have sent you the file again.
None of the hands are Play Money.

Here is one of the hands.

PokerStars Game #34342120593: Hold'em No Limit ($0.50/$1.00 USD) - 2009/10/22 2:37:12 ET
Table 'Polonia' 2-max Seat #2 is the button
Seat 1: Moudja ($60 in chips)
Seat 2: whitecow ($100 in chips)
whitecow: posts small blind $0.50
Moudja: posts big blind $1
*** HOLE CARDS ***
Dealt to whitecow [Ac 7d]
whitecow: raises $2 to $3
Moudja: calls $2
*** FLOP *** [6s Qs 6c]
Moudja: checks
whitecow: bets $3
Moudja: raises $6 to $9
whitecow: calls $6
*** TURN *** [6s Qs 6c] [8c]
Moudja: checks
whitecow: bets $7
Moudja: raises $41 to $48 and is all-in
whitecow: calls $41
*** RIVER *** [6s Qs 6c 8c] [Kc]
*** SHOW DOWN ***
Moudja: shows [Ad 6h] (three of a kind, Sixes)
whitecow: shows [Ac 7d] (a pair of Sixes)
Moudja collected $119.50 from pot
*** SUMMARY ***
Total pot $120 | Rake $0.50
Board [6s Qs 6c 8c Kc]
Seat 1: Moudja (big blind) showed [Ad 6h] and won ($119.50) with three of a kind, Sixes
Seat 2: whitecow (button) (small blind) showed [Ac 7d] and lost with a pair of Sixes

Rvg72
10-26-2009, 12:55 AM
Hi, could you try creating a new database under Options - DB Management. Perhaps there is something wrong with the DB because the hands all import correctly for me. I replied to your email with a screen shot showing all the imported hands. Another thing you could try is changing your regional settings to a different region - if you customized some of the regional setting values then this could cause issues so try changing to English (US) or if that is what you are currently using then try English (Canada) or some other one.

Roy

FuzzyDunlop
11-04-2009, 09:18 AM
Hi hope you can help/point me in the right direction
I have HEM about 4 months being using it fine with ipoker
Tried to use it with pokerstars. It just imports and then says import errors
but doesnt say the errors. I have looked around all the help guides and how to configure with pokerstars. Still the same.
I also uninstalled then reinstalled pokerstars
Then i created a new postgresql database and still can get the same propblem

any ideas????

fozzy71
11-04-2009, 10:55 AM
All you need to do is update to the latest beta.

*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

rkilbe
11-13-2009, 01:40 PM
make sure timezone is ET as HEM has bug