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View Full Version : hud not showing for some tournaments/says duplicate hands



realestate
03-03-2012, 11:16 AM
hud shows for certain tournaments, but not for others. keeps saying duplicate hands. i have copied and pasted the auto import folder to HMarchive, but still hud does not show. playing on merge and started to happen after update

RDB
03-04-2012, 07:20 AM
Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab.

If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator. Do the same for the main Poker Sites executable files.

Make sure the hand histories and poker client are in English. Also set your Windows Regional and Language Settings to English (US). Go to the Control Panel and open the Regional and Language Options and select English (US) as the "Current Format".
This just tells Windows to use the . as a decimal separator when it parses numbers.
Restart your PC.
Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK
*If that doesn't help, please view the following FAQ and if this does not solve the problem please answer all the questions at the bottom of the FAQ and attach your config file to help us narrow down the issue.
http://faq.holdemmanager.com/questions/48/My+HUD+Doesn’t+Work
The more questions you answer the quicker we can narrow down the issue and provide a solution.