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View Full Version : Updated from 1.11.xx to 1.12.09 and my license no longer works



GoldnEagl
03-03-2012, 02:40 AM
I haven't used HM1 for a while (since ~May of last year), just updated to 1.12.09 and my license doesn't work now. I reset it etc, but when I try to activate it tells me the license has been modified. Help?

Thanks.

RDB
03-04-2012, 07:09 AM
1) Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
2) Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)
3) Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic)

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com. If your Windows is hiding known file extensions the file will simply be called 'reg'.

GoldnEagl
03-04-2012, 02:16 PM
Worked perfectly, thanks.