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ballur
10-20-2009, 07:29 AM
Have been running HEM for about 4 months now, and have encountered this problem once before, but then all I had to to was reboot, this wont work this time. All of a zudn I cant open HEM, it says i'm running trial version. Cant get in to reset my serial either, cause I've forgotten my username. One would think it's the same as for the forum, but clearly it's not. Complete retard on these kind of things, please help!

netsrak
10-20-2009, 09:55 AM
- Close HM, delete the hidden file c:\program files\RVG Software\Holdem Manager\holdemmanager.exe.ldat, restart HM and enter your serial again.

If you need to reset your license via the registration system you need to create a new account there (you can use the same name as for the forum).

ballur
10-20-2009, 10:45 AM
I dont think that file is in my folder, only the one file named "HoldemManager.exe", surely i should not delete this file?

Also tried updating(v 1.09 beta) and resetting the serial, but this does not help either

What to do?

mxrider
10-20-2009, 11:32 AM
having the exact same issue myself. Win Vista. The file you describe above is not listed for me.

netsrak
10-20-2009, 01:11 PM
It is a hidden file!
You need to activate the option to display hidden files: under Control Panel -> Folder Options -> View

mxrider
10-20-2009, 01:17 PM
It is a hidden file!
You need to activate the option to display hidden files: under Control Panel -> Folder Options -> View


I have done that and this is what shows up in my folder:

http://img.photobucket.com/albums/v282/warbie5/hem.jpg

netsrak
10-20-2009, 01:25 PM
Can't see it too. Was your installation ever registered?
Did you use another installation path before?

What exactly is your problem - error message - screenshot?

ballur
10-20-2009, 01:27 PM
Finaly got i working, when I unchecked the "hide protected operating system files" the .ldat file popped up:D

mxrider
10-20-2009, 03:40 PM
Can't see it too. Was your installation ever registered?
Did you use another installation path before?

What exactly is your problem - error message - screenshot?


This has been registered for quite some time. I have a 2nd registration for my pc at home as well. I've never altered any installation paths. Here are the screen shots that I am getting when I try and open HEM:

http://img.photobucket.com/albums/v282/warbie5/ss1.jpg
http://img.photobucket.com/albums/v282/warbie5/ss2-1.jpg
http://img.photobucket.com/albums/v282/warbie5/ss3.jpg

fozzy71
10-20-2009, 06:55 PM
1) Downgrade to 1.09 Beta 34 - http://www.holdemmanager.com/downloads/HmUpdate1.09.34.exe
2) Please enable the option to see Hidden Files - http://www.bleepingcomputer.com/tutorials/tutorial62.html
2) Delete \RVG Software\Holdem Manager\holdemmanager.exe.ldat
3) Register the 1.09 Beta 34 version
4) Close HEM
5) Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
6) Open HEM

mxrider
10-21-2009, 10:43 AM
That took care of it. Thanks.