virus still after update

[zurk89]

hi,

i am still getting virus detected at the same spot after updating. i am using norton internet security. also on my laptop it says i need to re-register after it detected it as a virus.

[fozzy71]

The false-positive is nuking the noldemmanager.config settings and prefs.xml hud settings. Chances are you will have to check/reset all of your basic settings like import, archive, seating, etc.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

reboot

If you are still getting warnings you may want to reinstall HEM and do a thorough scan when it is uninstalled to make sure you dont have an actual virus somehow. I would scan with MBAM (MalwareBytes Anti-Malware) and your normal virus software.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

[zurk89]

i did this and its still popping for for HEM location

[fozzy71]

HEM is updated to beta 41 and you are still getting warnings about xenocode?

Try it again, following these steps.


Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta and make sure it is installed to the right folder. Make sure your HEM says 1.09 beta 41 in the titlebar. - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


If you still are getting xenocode errors Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.