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Raoni_Poker
10-19-2009, 07:23 PM
Hi all,

I've been using HEM for 4 months and I don't have any complaints. However, I tried to run the software today and a virus warning appeared on the screen. A BDS/Poison.avbo virus is located at the program import file. After the warning, I delete the file but when I open the software again, the same warning pops up.

I ran my antivirus (avira) on the folder and it identified 6 viruses on the HMimport folder. I deleted this files using my antivirus, but I did not work.

I wonder if someone had the same problem and how this can be fixed.

Thanks in advance,
Raoni

fozzy71
10-20-2009, 12:49 AM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

reboot

If you are still getting warnings you may want to reinstall HEM and do a thorough scan when it is uninstalled to make sure you dont have an actual virus somehow. I would scan with MBAM (MalwareBytes Anti-Malware) and your normal virus software.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

koekebakker
10-20-2009, 05:17 AM
Hi,

Today when I started HM, Webroot warned me about a virus, Mal/Generic-A, trying gain access to my computer. But malwarebytes and webroot didn't find a virus on my computer.
I only get this warning when starting HM.

Should I follow the above advice as well, or is my problem different?

Thanks!

netsrak
10-20-2009, 06:28 AM
Please use the latest Beta 40 from the link in my signature. There should be no virus issues with this version.