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rgantt
10-18-2009, 11:44 PM
I initially had a problem where my security program said that a trojan program was running every time I tried to open HEM and it wouldn't fix the problem no matter what I did. So I uninstalled HEM and reinstalled it. Now when I open HEM it says that an "unhandled exception" has occurred and says I can either ignore the problem and continue or quit. If I continue it just stays on the small start up screen and says "validating" and goes no further. Never had any problems before and I've been running HEM for about 9 months now.

FYI, I'm running HEM on a mac using Parallels virualization program w/ Windows XP.

netsrak
10-19-2009, 03:45 AM
1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.

rgantt
10-19-2009, 10:31 AM
I got down to number 7 and I get the same error message/problem. Should I try uninstalling and reinstalling again?

netsrak
10-19-2009, 02:52 PM
At first find the source of the virus warnings.
I guess its sth. like c:\Dokuments and settings\username\local settings\application data\Xenocode\ApplianceCaches\
and delete all holdemmanager related folders in this directory.
The virus warnings should disappear after that.

rgantt
10-20-2009, 12:17 AM
I couldn't find that particular file. But I no longer am getting a virus message. Here's what it says "unhandled exception has occurred in your application" and "the type initializer for '<Module>' threw an exception".

Then, in the "Details" section it says the below:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.TypeInitializationException: The type initializer for '<Module>' threw an exception. ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at <PrivateImplementationDetails>{1100C8AA-B3AF-4064-B36C-E757D329D2CC}.$$method0x600000B-0(Int32 ‎, Int32 ‎)
at <PrivateImplementationDetails>{1100C8AA-B3AF-4064-B36C-E757D329D2CC}.$$method0x6000009-0(Boolean ‎)
at <PrivateImplementationDetails>{1100C8AA-B3AF-4064-B36C-E757D329D2CC}.$$method0x6000008-0(Boolean ‎, Boolean ‎)
at .cctor()
--- End of inner exception stack trace ---
at HoldemManager.frmLoading.eval_c()
at HoldemManager.frmLoading.eval_a(Object A_0, EventArgs A_1)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndPr oc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3603 (GDR.050727-3600)
CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.9.0.38
Win32 Version: 1.9.0.38
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 7.9.9.3
Win32 Version: 7.9.9.3
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3751
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

netsrak
10-20-2009, 03:37 AM
Which operating system?

rgantt
10-20-2009, 10:10 AM
Windows XP. Its being run on a Mac though using Parallels virtualization software.

netsrak
10-20-2009, 01:28 PM
Kaspersky Virus Scanner? Please disable the heuristic scan options

rgantt
10-20-2009, 02:36 PM
Yes, it is Kaspersky. I think I did disable that (settings > scan > customize > heuristic analyzer > disable "use heuristic analyzer" and "use rootkit detection") but still getting the same error message when I try to start HEM.

Fudgenut
10-20-2009, 03:30 PM
I am having this same problem as well.
EDIT: Fixed it by simply installing the beta update.

rgantt
10-20-2009, 04:10 PM
tried that. didn't work. fml.

fozzy71
10-20-2009, 06:05 PM
tried that. didn't work. fml.

Please email fabio@holdemmanager.net, with a link to this thread, and your forum name, so you can schedule a Teamviewer session. Download and install the www.Teamviewer.com Quick Support version.

rgantt
10-20-2009, 06:13 PM
thx