Reports window empty

[Soon1984]

hm2 trial worked fine for couple of days but suddenly my
report tab appeared to be empty.
hud is working fine and under active session tab i can see my currents
session stats and the hand importing seems to be working also.

[fozzy71]

- Close HM2
- Please delete everything in
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Re ports
- Showing hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
- XP: c:\documents and settings\username\application data\HoldemManager\Reports
- Showing hidden files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)
- Start HM2 again

[Soon1984]

did not solve the problem.
also tried: updated to 6380; created new db and imported hands.
problem still there.
what else could i try.

[udbrky]

Please send a log file

Where is:
My log file
7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)

Did you purchase note caddy?

[Soon1984]

no i haven't purchased notecaddy

[udbrky]

Please duplicate and send the whole log.

[Soon1984]

5324153241

[fozzy71]

5324153241

I am sorry for the continued problems, but unfortunately that log wasn't indicative of an exception/error.

Please delete the following folder -
- 7/Vista: C:\Users\username\AppData\Local\Hold'emManager\ - Showing hidden files and sytem files and folders: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
- XP: C:\Documents and Settings\Fozzy\Local Settings\Application Data\Hold'em_Manager - Showing hidden files and sytem files and folders: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)


If that doesn't help, please try a complete reinstall:

- Please export your HUD's in HUD Options.
- Please delete everything EXCEPT FOR DATABASE, NoteCaddyDefinitions, and CONFIG in
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\ - Showing hidden files: How to show hidden files in Windows 7 (http://www.bleepingcomputer.com/tutorials/tutorial151.html)
- XP: c:\documents and settings\username\application data\HoldemManager - Showing hidden files: Microsoft Corporation (http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true)
- Uninstall HM2 and then Reinstall HM2 - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe
- Update to 6380 - http://forums.holdemmanager.com/hm2-releases/196471-hm-2-0-0-6380-internal-release.html

If none of that helps, please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 – Make sure you have updated your windows using the “Windows Update” feature Microsoft Windows Update (http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5)
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 – Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps (http://www.holdemmanager.com/store/downloads-manuals.php)
3 – Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue