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View Full Version : Holdem Manager/ license issue



jstew80
10-17-2009, 10:41 PM
I purchased the low stakes version, last night it worked fine, tonight when I tried to log on, im getting that i have 0-15 days left and I need to register. I upgraded to the new beta 1.08.04, thinking that would fix the issue, and it hasnt. My firewall is off, super user control is off as well, what is occurring? It gave me the license code in the registration.....Im not going to post it here

jstew80
10-18-2009, 12:55 AM
Edit: Issue #1 has been fixed so here we go..Issue # 2, The hand historys are going to the correct folder, its importing, but Hud wont pop up on stars.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

---Small stakes 1.08.04


2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

--Im playing on poker stars

2a) Have you clicked the Start Auto Import Button?
--yes

3) Have you the settings exactly as per the FAQ for your site?
--yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
--yes they are

5) Are the hands being imported into Holdem Manager?
--Yes
5a) Do they import if you create a new database?
--Yes i created a new data base

6) Have You Tried the Table Finder and did it work?
--Yes table finder works


7) If you open the HH are they written in English?
--Yes they are in english

8) If your using Vista have you UAC disabled?
--YEs
9) Have you attached the holdemmanager.config file?
yes

fozzy71
10-18-2009, 01:09 AM
I purchased the low stakes version, last night it worked fine, tonight when I tried to log on, im getting that i have 0-15 days left and I need to register. I upgraded to the new beta 1.08.04, thinking that would fix the issue, and it hasnt. My firewall is off, super user control is off as well, what is occurring? It gave me the license code in the registration.....Im not going to post it here

The recent update and false positives seems to have corrupted/reset some of the holdem manager settings files and registration files for some people.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

If you have a \holdem manager\hm.exe.ldat please delete it and try it again.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.


If that doesnt work please email the \holdem manager\logs\reg.log, with a link to this thread, to support@holdemmanager.net


Edit: Issue #1 has been fixed so here we go..Issue # 2, The hand historys are going to the correct folder, its importing, but Hud wont pop up on stars.

1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

---Small stakes 1.08.04

.....

Current version is 1.09 Beta 40

jstew80
10-18-2009, 01:18 AM
ok thanks, I upgraded to new version and hud is back on and working.. tHanks again....you guys should really use instant messenger....we have to wait along time to hear from ya :)

fozzy71
10-18-2009, 01:27 AM
2 - 3 hours doesn't seem excessive, for a Saturday night. ;) I already have 300 IM contacts that I had before this job. If I gave that info out for HEM customers I would never get any peace and quiet. :p