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View Full Version : help- manager registration codes messed up



sleezeeone
10-17-2009, 07:15 PM
i used holdem manager last night no problems, i open today and didnt load all the way, its asking me to register the program. When i enter my serial number, it says not valid. (originally i registered about 2 months ago). I tried to reset my serial code by hitting the help button which took me to the auto registration system, but no new code was supplied or emaild to me.

What do i do?

THank you,

Arlo

jstew80
10-17-2009, 10:23 PM
Im having the same issue, as a paying customer I kindly ask this be fixed...

fozzy71
10-18-2009, 01:25 AM
i used holdem manager last night no problems, i open today and didnt load all the way, its asking me to register the program. When i enter my serial number, it says not valid. (originally i registered about 2 months ago). I tried to reset my serial code by hitting the help button which took me to the auto registration system, but no new code was supplied or emaild to me.

What do i do?

THank you,

Arlo

The recent update and false positives seems to have corrupted/reset some of the holdem manager settings files and registration files for some people.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

If you have a \holdem manager\hm.exe.ldat please delete it and try it again.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.


If that doesnt work please email the \holdem manager\logs\reg.log, with a link to this thread, to support@holdemmanager.net



Im having the same issue, as a paying customer I kindly ask this be fixed...

No need to post this in every similar thread. We are obviously working the problem.