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jajajalol
10-17-2009, 04:26 PM
I arrive on my Holdem manager, and now I can'T use it.
it says i have to re-enter a new register code
but i dont have one..
ty

sleezeeone
10-17-2009, 07:51 PM
i am having the same problem, HM was working perfectly last night, and today it wont work. Says i need to register but nothing is happening when i try to reset my codes with the serial number system or what ever it is.

Arlo

jstew80
10-17-2009, 10:22 PM
My registration with HEM wont work, as a paying customer, I kindly ask what is going on?

cryogenic
10-17-2009, 11:30 PM
Same here - worked fine a few days ago when I last logged in...

Bren3485
10-18-2009, 12:06 AM
Same problem here.

fozzy71
10-18-2009, 01:05 AM
The recent update and false positives seems to have corrupted/reset some of the holdem manager settings files and registration files for some people.

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

If you have a \holdem manager\hm.exe.ldat please delete it and try it again.


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.


If that doesnt work please email the \holdem manager\logs\reg.log, with a link to this thread, to support@holdemmanager.net

sleezeeone
10-18-2009, 01:45 AM
the 11 step process below is a lot of work, this is the only way you know of, or the easiest way to fix my problem? would a new serial code not solve it? its like it is asking me to give it a new serial code?

Thank you,

Arlo

netsrak
10-18-2009, 05:50 AM
You can try some steps before the full reinstallation:

*Update to the latest Beta 40 from the link in my signature
*Navigate to the Xenocode folder. Under Vista sth. like C:\Users\username\AppData\Local\Xenocode\Appliance Caches, under XP c:\Dokuments and settings\username\local settings\application data\Xenocode\ApplianceCaches\.
*Delete all folders with Holdemmanager in the name
*Try again
*If its still not working reinstall Microsoft .net framework
*Try again.
* If its still not working continue with Fozzies tips.

sleezeeone
10-18-2009, 11:22 AM
how do you reinstall the microsoft.net framework?

netsrak
10-18-2009, 12:49 PM
We found another workaround:

1) Downgrade to 1.09 Beta 34 - http://www.holdemmanager.com/downloads/HmUpdate1.09.34.exe
2) Delete \RVG Software\Holdem Manager\holdemmanager.exe.ldat
3) Register the 1.09 Beta 34 version
4) Close HEM
5) Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe