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deldar182
10-16-2009, 07:18 PM
Hi,
I got this program on recommendation of a friend. anyway, i tried to find my hand histories thru the in-program browser and it failed.
because of this, i just added the entire folder that i knew it was a subfolder of, if that makes sense.

Anyway, that seemed to work ok as far as finding some hands goes, but it also decided it'd be pretty cool if it moved a bunch of files into the processed hands folder.

is this a serious problem? how can I remedy it, what steps should be taken , etc

thanks
david

fozzy71
10-16-2009, 08:05 PM
What site and what folder couldnt you find?

If you can't see it, turn off the windows option that is hiding that directory. http://www.bleepingcomputer.com/tutorials/tutorial62.html


Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.


Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

deldar182
10-17-2009, 02:54 PM
heres the config file you asked for.

I'm kind of worried as half of the programs on my computer are not exactly working, and things seem to be disappearing.
should i delete the program off my computer?
please help.

thanks
david

fozzy71
10-17-2009, 03:44 PM
That config file is blank, like its a brand new installation.

What site are you playing?

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe


Search the FAQs for your poker site and follow the setup guide.

http://www.holdemmanager.net/faq/afmmain.aspx


*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

deldar182
10-17-2009, 05:15 PM
I don't think you understood my question.

To import the hands I selected an entire folder, containing multiple files.
HEM incorrectly identified a lot of files as poker hand histories, and therefore processed them in an undesirable way and moved them.

This is causing my computer a LOT of problems and they are seemingly getting worse.

I ask again, how can I make it so the files are back where they were, and my computer can get reordered, and should I delete HEM off my computer?

Thanks

fozzy71
10-17-2009, 06:52 PM
Doing what you said it shouldnt move the files normally. It is only supposed to archive files during the auto import process. Our default archive path is C:\hmarchive.

Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=56



Your config file you posted is blank tho. It may have been corrupted somehow.


<setting name="AutoImportFolderList">
</setting>
<setting name="LastArchiveFolder"></setting>


There are no auto import or archive folders setup.


Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.



If you are still having trouble Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.

deldar182
10-18-2009, 05:47 AM
Hello,
Here I have attached a picture demonstrating the fact that HEM has MOVED 100s of files that are NOT hand histories to my HEM HH archive folder.

I want to REVERSE this effect, restoring my files to their original locations.

I do NOT need to know how to import hand histories, I know how to do that.

Would a system restore would help fix this problem?

David

PS. I have crossposted this to your email

netsrak
10-18-2009, 05:59 AM
A system restore probably will help.