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HugoDrax
10-16-2009, 10:23 AM
Hi ! I have installed the BETA 40 and I can open the HM correctly but the hud is not showing stats.

I use XP64 and have AVAST antivirus.

Claw666
10-16-2009, 10:26 AM
Same problem here. It imports the hands but the Table Manager doesn't open. Same in the Replayer.

W7 64Bit

HugoDrax
10-16-2009, 10:31 AM
In my case, the TABLE MANAGER opens and registers the name of the table but nothing else. No stats,no number of player, no number of hands...

fozzy71
10-16-2009, 11:05 AM
Assuming you both have Beta 40:

*Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.


*Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The "importing\hud data" folder
4) The ...handhistory\screenname folder.
Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

HugoDrax
10-16-2009, 11:33 AM
Ok! Here its is the screen sohot

HugoDrax
10-16-2009, 11:38 AM
here is the hand history folder

fozzy71
10-16-2009, 11:38 AM
Ok! Here its is the screen sohot

Please attach the config file I asked for.


Assuming you both have Beta 40:

*Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder.

- If your extensions are off you'll just see a file called holdemmanager.
- To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button.
- Click this and attach the file.


Was there any files in the \rvg software\holdem manager\importing\hud data folder?


.........
3) The "importing\hud data" folder...........

HugoDrax
10-16-2009, 11:44 AM
this is the Holdem manager config

HugoDrax
10-16-2009, 11:47 AM
Was there any files in the \rvg software\holdem manager\importing\hud data folder?

Here it is

Claw666
10-16-2009, 11:57 AM
Here are the files. As I said, the Table Manager doesn't open, and I don't have an importing-folder in my Holdem Manager directory.

HugoDrax
10-16-2009, 12:54 PM
Any answer? what can I do?

lenier
10-16-2009, 02:54 PM
same problem here.
hud date folder is empty.
when stopping the auto import hem freezes.
loads ongame hh with the recent played hands and imports them when restarting. shows also these recent played hand in hud data folder suddenly.

but still no importing of new hands played, no hud and no new open tables shown in hud data folder.

netsrak
10-16-2009, 03:17 PM
Looks like the virus problems affected your computers too.

Anyone having problems with the Hud after updating:


If you leave UAC on you should set holdemmanager.exe, hmhud.exe, and dbcontrolpanel.exe to always run as admin.

Try a clean reinstall of HEM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

Make sure you export your tournament summaries: Tourney > Results > Dataview > All Hands > Right-Click > Export Tourney Results and Summaries.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.


Google for 'Free Avira'

Follow this guide: http://forumserver.twoplustwo.com/48/computer-technical-help/virus-spyware-malware-q-please-read-before-posting-321637/

HugoDrax
10-16-2009, 04:57 PM
Wow...I am so bad with computers. i have no idea of how to do this...Is it possible that someone can help me? Can any admin help me using "Mycogo" or "team viewer". This is killing me...

fozzy71
10-16-2009, 07:21 PM
Please email me at fozzy@holdemmanager.net with a link to this thread, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/downloads/TeamViewerQS.exe. Please let me know what time zone you are in and what time/days are convenient for you.

Claw666
10-17-2009, 04:36 AM
Could you please post if it helps, after you've done all this?

HugoDrax
10-17-2009, 04:46 AM
Dont worry claw. We will post the solution.

netsrak
10-17-2009, 08:27 AM
Just fixed it for Hugo via Teamviewer.
I found 2 problems
1. the auto-import archive was configured into the same folder as the import folder - i changed it to d:\hmarchive
2. Include subfolders was checked in the auto-import configuration. this should be disabled for Ongame.

After changing this the Hud was running. It is necessary to delete the handhistory.log file regularly if you have problems with the Hud.

HugoDrax
10-17-2009, 08:48 AM
Thanks a lot! Great attention and great support. HM rules!

lenier
10-19-2009, 07:29 AM
I just installed the update to beta40 once more without uninstalling hem first or mking any changes and suddenly it works...very funny indeed

Claw666
10-19-2009, 08:16 AM
I solved the problem, by enabling admin-mode for the Hud.exe.

HugoDrax
10-19-2009, 08:31 AM
The hud is working. But my antivirus is still detecting the "win32:trojan gen" and "WIN32:MALWARE-GEN"

iT HAPPENS 5-6 times a day. Ant suggestions?

netsrak
10-19-2009, 10:48 AM
Look for the folders where you get this errors from.
If its something in the Xenocode or _restore folders you can delete the files.

HugoDrax
10-19-2009, 11:30 AM
Thwe folder which contains the virus is always this one:

D:\System Volume Information\_restore{17FA08F8-CDC1-4CC9-97AD-83AE106810A9}

HugoDrax
10-19-2009, 11:31 AM
Can i delete it?

netsrak
10-19-2009, 02:25 PM
yes

HugoDrax
10-19-2009, 02:48 PM
I was able to delete everything except a folder named RP337. Inside there is text document named "change.log". Everytime I try to delete it, the following message appears: " Cannot delete change: Its being used by another person or program. Close any programs...."

Any idea?

netsrak
10-20-2009, 03:18 AM
Reboot your computer and delete it as first thing. If that doesnt help you need to boot from a boot CD or sth. like that and delete the file/folder from there.