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notapaedo
02-21-2012, 10:53 PM
Previously I had a problem with unmarking hands post session that I had marked in session (via HUD) (here (http://forums.holdemmanager.com/bug-reports/156801-unmark-hands.html)& here (http://forums.holdemmanager.com/bug-reports/182411-ongame-2-problem-marking-hands.html))

I can't remember if it was the reinstalling framework advice that worked or if it was fixed in a recent update, but though that's sorted I have a new problem:

all the hands i mark in session (via HUD) are lost every time i close/restart HM (hands marked in reports stay)

Gacil
02-23-2012, 12:13 AM
Apologies for the delay in replying.
I just tried testing this and can't duplicate it, but I'm using a recent internal version.
I take it you're using 6309? Also what site are the hands from please?
I'll check this again tomorrow and get back to you.

notapaedo
02-23-2012, 09:41 AM
6309 yeah. i play on stars and ipoker and it's happening on both. i recently changed the tags to some custom ones so that could be something to do with it?

fopah
02-24-2012, 02:51 PM
Please post a screenshot of your custom notes, your marking of a hand, and the before/after in HM2 please as i could also not reproduce this error.
How to take a screenshot: How to Take a Screenshot in Microsoft Windows: 9 steps (with pictures) - wikiHow (http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows)

Gacil
02-25-2012, 05:02 PM
6309 yeah. i play on stars and ipoker and it's happening on both. i recently changed the tags to some custom ones so that could be something to do with it?

Possibly, and I see you have already posted a screenshot in the other thread, so don't worry about any more for the moment.
I've just created a list of the different threads and we'll try and get this sorted once and for all.

Thanks for your patience, and we'll get back with some answers as soon as possible.

notapaedo
02-26-2012, 09:09 PM
Had already recorded this before I saw this last post so may as well post it (skip from 00:30 to 01:30 whilst i'm restarting HM):

disappearing marked hands - YouTube (http://www.youtube.com/watch?v=JB-l-t5j-2w)

Gacil
02-26-2012, 10:26 PM
Thanks for the video,
I've added it to the case file.

DogNamedBluff
02-28-2012, 04:35 PM
Thank you for the video. We were able to duplicate the issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is hm-4246. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

Please send an email to hm2support@holdemmanager.com with "Notify Me When hm-4246 Is Resolved" in the subject line. We have assigned someone to search for these subject lines after each release, so this should ensure you get notified after this fix has been released.

notapaedo
04-12-2012, 11:50 AM
This is still not fixed. It makes marking hands almost useless & marking hands is hugely important for me & probably many others. I've been using PT4 beta to mark my hands whilst playing & though I don't want to switch over I may well if this isn't fixed soon.

Patvs
04-12-2012, 06:35 PM
Which HM2 build are you using?
The HM-4246 issue should be fixed in 6609+ builds.


Update to
http://www.holdemmanager.com/Downloads/6635_HM2AutoUpdate.exe