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huckleberry
02-21-2012, 02:25 PM
no ev line and wrong payouts in the new 100$ hyper-turbo sng tournaments at PokerStars

svenna80
02-21-2012, 05:52 PM
Also no EV line for Pokerstars Hyperturbo $15!!!

Patvs
02-21-2012, 10:51 PM
Email us a handhistory + summary file of such a game to support@holdemmanager.com

huckleberry
02-22-2012, 09:58 AM
done! :)

svenna80
02-22-2012, 11:48 AM
Done!

dadwizz
02-22-2012, 12:05 PM
Guess you will make it work for the $3.50 aswell, bc it's the same problem: no red line and $EV

dna92kz
02-23-2012, 05:33 AM
When be working???

fopah
02-24-2012, 04:05 PM
Hi.

Thank you for your email.

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I do not have a specific date for when this issue will be resolved, we are putting out updates regularly.

The assigned internal ticket # on this issue is HMONE-12. We will often release builds on a limited basis, only in the forums for a few days first, so please check back on this thread http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

If you want to be notified by email when this bug is fixed. Send an email to support@holdemmanager.com with the subject "Notify Me When HMONE-12 Is Resolved". We have assigned someone to search for these subject lines after each release, so this should ensure you get notified after this fix has been released.

huckleberry
02-24-2012, 06:58 PM
By the way, there is a bug at hyper-turbo sngs - if you out first hand, HM1 detected that there was normal speed tournament. I import tournament summary files too.

Patvs
02-25-2012, 04:43 AM
I've added the speed detection bug information to the bug report.

deafsheep
03-01-2012, 03:14 PM
Seriously guys, those ICM not working problems are happening all the time, reoccuring year after year and you handle it like no big issue.

How HARD can it be if it works for 7$ games and doesnt work in 15$? You forgot to edit regular expression so it allows more than 1 digit in buy in or what?

What is the real ETA to fix this?

Patvs
03-02-2012, 09:15 AM
The buyin + rake is all hardcoded in HM1.
Based on the amount of -for example- $1 buyin +$0.11 rake-, HM1 knows it's a hyper turbo and not a regular SNG.
Whenever PokerStars changes/tweaks (and adds new stakes) it takes some time before they're all added to the HM1 code.

Unfortunately PokerStars has often made changes to the buyin/rake levels in the past 12 months.
HM2 uses a different method where this doesn't has to be hardcoded.

deafsheep
03-02-2012, 12:49 PM
I see. So what about ETA of fix??

Patvs
03-02-2012, 01:17 PM
It should be fixed in the next update.
I have no ETA for the next update, but if I see it's released I''ll leak a pre-release.

Currently holding up the next update:
-Everleaf (already fixed - already leaked a pre-release)
-Hyper-Turbo issue
-PokerStars VPP issue (new rake method)

huckleberry
03-09-2012, 09:39 AM
why so loooooong?

bettinglife
03-10-2012, 03:41 PM
What is you guys problem, are you joking with peoples money, i buy a program and he doesn't work for what i bought for, beside it's as been ages we all are waiting.. very unprofessional.

Patvs
03-10-2012, 10:21 PM
HoldemManager will show you proper STATS for all these games.
Which is the most important thing.

Currently: Merge changed their handhistory formatting (and Everleaf/PartyPoker also but that's already fixed) which has a higher priority to fix than: ICM not working, buyin wrongly detected, speed wrongly detected, wrong EV).

Also ipoker changed ALL their 10max games to 9max, completely screwing up the HUD. Again this has a higher priority to fix.
You've been unlucky these new bugs on other sites, are pushing back the Hyper Turbo fix.

huckleberry
03-10-2012, 11:54 PM
ok, thanks! but you have correct payouts and EV line for $30 hyper turbo, and i can't believe that fixing $100 sng in sympathy with $30 sng may take more than 10 minutes of work. what is the difference between this tournaments? different rake? how it affects?

puddelding
03-11-2012, 02:03 AM
It seems to be fixed in the internal version which was posted in the HM1 release forum. At least EV is shown now and the 3rd place finisher doesn't get wrong payouts for the $15. However, after reimporting some SNG it is showing less winnings caused by a new problem (?) so I don't recommend using this new version. Just wanted to point out that it is more or less fixed already.

EDIT: Found the problem. It detected rebuys for some SNG which obviously is impossible. So just set those rebuy amounts to 0 and it's fine.

fopah
03-12-2012, 01:12 AM
can you send us a hand history/tourney summary that adds rebuys incorrectly to hm2Support@holdemmanager.com with a link to this post so we can look into that issue.

puddelding
03-12-2012, 07:03 AM
I already sent it to support@holdemmanager.com yesterday because I posted it in this thread too: http://forums.holdemmanager.com/releases/200581-internal-version-fix-poker-stars-sterling-tables.html

huckleberry
03-12-2012, 10:59 AM
yes, it works in internal version 1.12.10
it's very strangely, because there is nothing about this fix in description
and it's very curiously that support doesn't know that problem is solved

bettinglife
03-12-2012, 05:11 PM
yes, it works in internal version 1.12.10
it's very strangely, because there is nothing about this fix in description
and it's very curiously that support doesn't know that problem is solved

No it's totally bugged dude, i've downloaded and tested it, it follows slightly above/bellow the Ev line but the results aren't just right, i guess WE?LL HAVE TO KEEP WAITING..

fopah
03-13-2012, 12:11 AM
Hi,
This fix should be in 1.12.10 Can you be more specific about the results being wrong so we can look into this issue further?

bettinglife
03-13-2012, 08:46 AM
Hi,
This fix should be in 1.12.10 Can you be more specific about the results being wrong so we can look into this issue further?

I'd like to show but Holdem manager was crashing every time it was loading so i had to uninstall and then install again without the update, however the EV line would follow almost at the same rythm the profit line with a 1 cm diference of it..
Anyway hope you guys fix soon,

cheers

SandmanNess
03-14-2012, 08:17 AM
The EV line is working fine for me in the internal release. It does throw a random rebuy in every now and then but other than that, it seems like the EV line is calculating accurately for the $15 and $100 hypers. All I can say is finally.

snowwhite
03-14-2012, 10:56 AM
Not for me. I have the internal release and it didn't do anything for me. At 7's the red line works as it should but at 15's it doesn't anymore. When I filter the 15's as daily, I don't see a red line at all. But when I filter the 15's for this month, I see a red line, but it just follows the green line with all its ups and downs just a little too accurately to be working correctly.

snowwhite
03-14-2012, 11:34 AM
Take that back. I can now see the red line on a daily basis also and it seems to be correct. However this redline update only includes the newly played games (played after the internal release update). For older games there is still no redline. So my daily stats are looking kinda groovy with the redline making an appearance after 60 games.. Any chance to get that redline to include older games also?

huckleberry
03-14-2012, 02:48 PM
Any chance to get that redline to include older games also?
try this (http://forums.holdemmanager.com/releases/200581-internal-version-fix-poker-stars-sterling-tables-2.html#post1007441)
or create a new database

Patvs
03-14-2012, 05:37 PM
You'll have to create a new database, reimport the hands.

bettinglife
03-14-2012, 06:21 PM
You'll have to create a new database, reimport the hands.

why should he do that, didn't you read my post that is WRONG, BUGGED ? when are you guys fixing it, i'm really getting pissed off with this..

huckleberry
03-14-2012, 07:26 PM
You'll have to create a new database, reimport the hands.
it's perfect! you advise this anytime when anyone have any problem. there is much easier way to reimport 200-300 tourneys, i'm not saying about 20-30 tourneys

huckleberry
03-14-2012, 07:33 PM
why should he do that, didn't you read my post that is WRONG, BUGGED ? when are you guys fixing it, i'm really getting pissed off with this..
bettinglife, please, don't be so annoying. it works for everyone except you

Patvs
03-14-2012, 07:56 PM
this redline update only includes the newly played games (played after the internal release update). For older games there is still no redline.



HoldemManager calculates the EV on the fly as the hands are being imported.
If the EV isn't calculated due to a bug (or is wrongly calculated)--> a HM update won't fix old results.
So you'll have to reimport them into a new database.

HM1 update:
http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.10_13Mar2011.exe


HM2: http://www.holdemmanager.com/Downloads/6450_Hm2AutoUpdate.exe

Rowe1985
03-15-2012, 10:04 AM
I deleted the history of the 15s from my current database, downloaded the patch and still have no EV line. Is this is a mistake OR do I need to start a new database for it to work?

Patvs
03-15-2012, 09:49 PM
Does HoldemManager display it's 1.12.10 after the update?
Try importing a game into a NEW empty database.

bettinglife
03-16-2012, 02:58 PM
working, thank god! :)