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View Full Version : can't log to HEM from GF house



D.redstone
10-15-2009, 05:38 PM
Using my computer, I can't log in to HEM when connected via her internet cable..
I understand it something to do with network security, but is there any thing I can do from my side to cancel it?

D.redstone
10-15-2009, 05:40 PM
ps. even though she have a Cable connection, I do manage to sometimes find someones free wireless connection.
can I log to HEM using this, then once HEM is running turning the wireless off and play using the cable connection?

fozzy71
10-15-2009, 08:35 PM
You probably need to set exceptions in the firewall(s).

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

D.redstone
10-16-2009, 02:12 AM
First, the problem is that HEM making me register the software again (which it fails to do) . So it thinks I'm a new user or something (though it does tell me my SN)

Second, I actually disabled my cable connection firewell and still didn't manage to log to HEM.

fozzy71
10-16-2009, 03:20 AM
I have forwarded this thread to my support manager for assistance.

fabio
10-16-2009, 08:28 AM
Hi,

please send me your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to fabio@holdemmanager.net


Fabio