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Xnr3p
10-15-2009, 01:49 PM
When I click auto import, Table manager pops up and it seems to see that im on tables but It doesnt read anything about them it just says the name of the table with - 0/6 0 0
im on 9 max tables

fozzy71
10-15-2009, 02:08 PM
*Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
*If that doesn't help, please answer these questions - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=174

Xnr3p
10-15-2009, 03:02 PM
ive upgraded to the beta (program wont even start)

1) Current stable version (non-beta)
2) stars, NL, and yes Ive pushed the start auto import button
3)HUD was working fine less than 26 hours ago
4) hands are correctly being placed in the assigned folder.

When I navigated to database management the program threw an unhandled exception and crashed.

netsrak
10-15-2009, 03:39 PM
Please reboot your computer,
clear your browser cache or use a different browser, download and install the latest beta again.

Because we have problems with false/positive virus scanner alerts at the moment i suggest you disable your virus scanner for the installation and a test.

Xnr3p
10-15-2009, 04:10 PM
Just re-installed the beta with a different browser after a restart and same issue, The program opens - goes to initializing - then closes no errors just closes.

I have the firewall turned off
I have Anti-virus programs turned off
Ive set exeptions for all the processes your program uses

fozzy71
10-15-2009, 06:55 PM
My suggestion would be a clean reinstall of HEM. Feel free to email me if you need help with any of this.


Before you uninstall HM:

I want to re-install Holdem Manger without losing all of my settings and preferences. Can this be done? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=98

You want to make sure you backup your Processed/Archived hand histories, your entire \config folder, and your exportednotes file. http://www.holdemmanager.net/faq/?f=119. I usually just copy my entire \Holdem Manager directory.

Make sure you export your tournament summaries: Tourney > Results > Dataview > All Hands > Right-Click > Export Tourney Results and Summaries.

I would also make sure you manually export the database to hand history text files:

HM > Options > Database Management > Connect > Export Hands

How do I export or import hands into and from Holdem Manager? - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=173

Make sure you copy that folder as well as the other stuff I mentioned.

This helps to insure that if anything goes wrong with the backup/restore, you can manually import the exported files to rebuild.


If you have Vista, please verify that UAC is still off. - http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73. If it is on, please turn it off and reboot.

Turn off Windows Firewall for installing HM and PostgreSQL. You must also add exceptions to the Windows firewall, even if it is off. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files mentioned earlier.
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.