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PHISHNUTZ
10-15-2009, 12:13 PM
Just bought the small stakes version today. I believe everything was installed correctly. I have read most of the faq's and tried those with no help over the last 3 hours. Please Help!

First. I am having trouble importing files. IT will bring up the file manager and show the table I am currently on. but then every time it loads it loads with errors.

2nd problem I tried rebooting my computer to see if that would help and now it will not load at all. I keep getting this exception.

xenocode virtual appliance runtime

The application has encountered an error 0xd0000008

Contact the publisher of this application for more information

fozzy71
10-15-2009, 12:58 PM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73 and/or holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe and the hmhud.exe executable and select "Run as admin" from the popup menu.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171
Make sure you have Microsoft .NET Framework 3.5 SP1 installed.

If that doesnt fix both problems, do a clean reinstall:


1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM with www.revouninstaller.com using the Deep setting.
3) If given the option, on the 2 following screens of Revo, choose the Select All > Delete buttons to remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
7) Test if it for a while and see if it work
8) Close down Holdem Manager and rename the current, working \config folder to \config_original. Now copy your \config folder from step 1 and paste it to your C:\Program Files\RVG Software\Holdem Manager\ fodler, to replace the one you just renamed.
9) Test if it works again for a while
10) If your old config folder causes problems, you can paste the contents of the \config_original folder back in.
11) Now you can import any notes and hud configs.