bozlax
10-14-2009, 04:13 PM
Trying to import hands to test out the software gives me a "Found 0 hands to import..." message.
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 Beta 38 (trial)
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Poker Stars, Limit .50/1 6-max
I don't know, I don't play other sites.
2a) Have you clicked the Start Auto Import Button?
I have, and nothing happens. I have also tried importing from directory and importing from file and none work. The message window tells me "Found 0 files to process..."
3) Have you the settings exactly as per the FAQ for your site?
afaict
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
C:\Program Files\PokerStars\HandHistory\
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work?
No hands, so I can't really try it.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
Not using Vista
9) Have you attached the holdemmanager.config file?
yup
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.09 Beta 38 (trial)
2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?
Poker Stars, Limit .50/1 6-max
I don't know, I don't play other sites.
2a) Have you clicked the Start Auto Import Button?
I have, and nothing happens. I have also tried importing from directory and importing from file and none work. The message window tells me "Found 0 files to process..."
3) Have you the settings exactly as per the FAQ for your site?
afaict
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?
Yes
C:\Program Files\PokerStars\HandHistory\
5) Are the hands being imported into Holdem Manager?
no
5a) Do they import if you create a new database?
no
6) Have You Tried the Table Finder and did it work?
No hands, so I can't really try it.
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
Not using Vista
9) Have you attached the holdemmanager.config file?
yup