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View Full Version : HM won't auto import.



robert.alejnikov
10-14-2009, 11:26 AM
Here's the proscribed list of Q&A for my circumstances. Please let me know how I can fix it! Thank you in advance for your support.

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1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.08.04

2) What Poker Site are you playing on and which gametype and does the problem occur on more than 1 site?

PokerStars, N/A (I only play on PokerStars)

2a) Have you clicked the Start Auto Import Button?

Yes.

3) Have you the settings exactly as per the FAQ for your site?

Yes.

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM? If so please copy and paste the location as shown in the FAQ?

Yes. C:\Program Files\PokerStars\HandHistory

5) Are the hands being imported into Holdem Manager?

No.

5a) Do they import if you create a new database?

No.

6) Have You Tried the Table Finder and did it work?

Yes. No.

7) If you open the HH are they written in English?

Yes.

8) If your using Vista have you UAC disabled?

N/A (running WinXP Pro)

9) Have you attached the holdemmanager.config file?

No idea how to attach a file to the thread/post.
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robert.alejnikov
10-14-2009, 11:31 AM
A screenshot of the error.

http://i652.photobucket.com/albums/uu249/rapini/HMerror.jpg

fozzy71
10-14-2009, 01:34 PM
Here's the proscribed list of Q&A for my circumstances. Please let me know how I can fix it! Thank you in advance for your support.

**********
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?

1.08.04
......

Please update to the latest beta from the link in my signature.

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.

robert.alejnikov
10-14-2009, 02:18 PM
Issue resolved. Thank you!